Web-Based Ticketing Software
-
@Thenomain @WTFE I installed it with no issue on a mac and on a unbuntu server. Following the instructions was easy and after that its all python... But I saw where they have a ticketing system that looked like it could be integrated fairly easy.
Then when it's all over and the rest of you are ready for Dead Animal Pickup, I'm gonna go balls deep into Dahl. But only because she asked me to. Sweet-like. - Riddick (2013)
-
Cool, glad that you found it easy to install. Now I just need a front-end to their ticketing system and someone to teach me the level of Python needed that I could likewise teach others.
Sometimes, one part of three isn't enough to overcome objections to a proposed solution. Sorry.
-
@Thenomain said in Web-Based Ticketing Software:
the first reason for the backwards way I'm trying to make this work. No, the first reason is, sadly, what I can do.
I'm going to guess your best bet is probably looking for something that uses a server-side Javascript framework like Node or Meteor, as they're lightweight and self-contained. Seems that it would be a lot more likely to run on a local account than something like Rails or Django.
FWIW, I'm leaning that way with the Ares web front-end. The initial prototype I did was in Rails. It worked, but my goodness - the server installation/management is hideous.
Alas, I couldn't find a help ticket system in these frameworks that talks MySQL. I still think you'll have to write your own. I'm sure you can manage. Anyone who can master softcode the way you have is more than capable of handling a web framework
That said, I can completely sympathize with not wanting to deal with Yet Another Thing. Either way, good luck. -
Something I've not seen described here is what sort of web interface are you looking for? What do you need/want it to do?
For my job, I've had to work with a lot of web-based ticketing systems. I might be able to point in a particular direction to something that has good API support and ease some of the background work required.
Saying the quiet parts out loud since 1996.
-
@Auspice My understanding (which could be off base) was that Thenon was looking for a web-based ticketing tool that could be run locally on your typical MUSH hosting account and writes its data to SQL. Then the SQL data could be scraped by the MUSH code. Something like Ticketman, but with SQL instead of MongoDB as a backend.
-
@faraday said in Web-Based Ticketing Software:
Thenon
I'm a part of France? An IBM Change Management software?
@Auspice said in Web-Based Ticketing Software:
Something I've not seen described here is what sort of web interface are you looking for? What do you need/want it to do?
Be a somewhat basic support ticketing software. I'm in the research phase, so without knowing what's out there that can meet the basic goals, I can't really express it more than "Anomaly Jobs but web-based also not painful to use." I expect something account-based is necessary as well, and I could tie that to Mux as well. Probably. Well, we'll see.
-
I've used waffle.io as an independent source of 'jobs' while getting a game setup. Not sure if they have SQL support. It largely ties into github.
