@Bobotron
MCM.
Basically, staff wanted to do a full reboot of the setting. The two big factions have been turned into four factions that are less good/bad and more based around ideals. Basically you have your absolutist lawgivers, your at-any-cost vigilantes, your knowledge-seekers and your self-interested morally-dubious alliance. It's actually a really good change that's been a long time coming because the old system was totally stagnant. There's also a new smaller, more compact grid, which is also a good thing.
The big problem is that, at around the same time, they decided to drastically alter the system for characters, too. MCM used to be very freeform and allowed for no real upper limit on character skills and abilities. This, of course, meant that breadth would always trump depth, particularly as there was a big push by players to ignore the coded combat system. It got even more ridiculous when PCs would bring their NPCs to a scene and insist that they could basically have double the spotlight.
The new system essentially allows you to designate two things your character is really good at, four things they're pretty good at, and any number of things that they have but generally can't use to solve anything but the most basic conflicts. This, again, is a good change. It makes it obvious that someone's punching skill isn't necessarily able to stand against, say, Superman's Super Strength. It makes players think about the niche they want their character to occupy.
This new character policy started in January. As of today, only 14 of 429 characters have been made 'compliant'. Part of this is because there are only three active staff members (some have retired, others have apparently gone AWOL). What's more, it'll apparently soon be only two. The other part of is that the new system hasn't really been adequately explained and there are a fair few current characters who simply can't fit into it without shaving off big things. There is a deadline for characters to be made compliant, which is three months from now. Unless progress drastically quickens, they won't get even 100 approved by that time.
Any characters who aren't compliant at the deadline can not be played, by the way, and staff have been pretty insistent that this is not negotiable. I don't know if staff have said what they'll do with the characters who are unapproved at that time. I assume they won't be deleting them. Or maybe they will?
So, two or three staff members handling hundreds of upgrade submissions, plus any new players, plus any issues arising in game...
They really should've just wiped the slate clean and started a new timeline. As it is, with this sort of half-and-half approach, well... As a wise man once said: "It's all in the numbers." I know players who aren't even attempting to upgrade to the new system. Basically, it'll be interesting to see what happens come July.
There are other issues that could be exacerbating the two big ones, but that's more of a Hog Pit thing as it's not much more than informed supposition.