Roughly half of my documentation work is getting its live trial this month. It's being used in our scrimmage (live testing of the software) and getting feedback from the users.
Yesterday, an executive went through it for the first time. Now, the users have been in workshops. The software is just a newer, better-er version of what they do daily. But... executive being executive, his feedback was:
'I'm confused. I want step-by-step instructions for everything.'
.......and he meant everything.....
So I got my boss panicking at me that what I've spent months on wasn't good enough. And it was just.......... crushing. Like, I was upset, yes, because it was sort of a 'what the hell, man? trust your people????' but it also hit hard because of all the work and getting chewed out and....
But it improved later in the day when we were in a meeting with my boss and with aforementioned exec when the rest of the tech team had my back. They all were on the same page with me: the users have been in these workshops, the material should be at the level the users need, and part of this exercise is to find out if they need more detail.
But today was even... better in that front because this guy kept pressuring that he wants even our instructions on the 'week's work' to be more prescriptive. Like to the level of 'how to login to the tool.' Aka: 'Giving them the link and their username isn't enough' was the feedback.
on the upside, I guess I'm getting practice for some of what I'll likely deal with once I get into teaching.
And I do feel a lot better that my team is on my side. Like, a lot better. They like my work. They think it's solid.