Posts made by Auspice

@sg said in Good or New Movies Review:

I just finished As Above So Below, and I really can't think of another movie that seemed so much like a D&D dungeon crawl. It's got dismal ratings, but from an RPG background, it was a great movie!

I actually don't think this movie gets the props it deserves. I think it's a lot better than reviews say it is. For a horror movie, it's a lot of fun and pretty scary, as far as things go (without being too cheesy). I enjoyed it, when I watched it!

@arkandel said in Good TV:

Say what you will. The first season of Star Trek: Discovery kicked some serious ass.

I'm finally catching up on the 2nd half of season 1 and I keep having some serious holy shit moments.

As a writer, especially as one who has been going to school for this, who has had to write a TV episode (under a raging asshole of a teacher who put us through the goddamn wringer)... These writers deserve props.

Not only is each episode crafted beautifully as an arc, the whole season is a wonderful arc from act one, two, three. Each character is well-written. They have threads from earlier episodes that aren't just dropped, but woven through in ways that when they come up again, you have those ah-ha! moments.

I haven't been this impressed by television writing in a really long time.

@miss-demeanor

Unfortunately it's not the person you're talking to: it's their boss' boss (or higher up the line). There's this whole thing in most customer service fields of providing a "standard level of service."

They don't give a flying shit that you are capable. They want to provide the exact same "quality" of service to every single fucking person.

So I have to treat the little ol' granny the exact same way I treat the IT professional who just needs it to work so he can get back to his job.

It makes no fucking sense, but hey! They make millions of dollars a year, so SURELY they know better than I do!

Trust me. I argue with upper management at every goddamn fucking job I have about this bullshit. The easiest thing to do, for both you and whatever slave monkey you talk to is to just get it over with as quickly as possible. They're not doing it to fuck with you, inconvenience you, etc... they're doing it so their call/email/ticket/etc. doesn't get pulled on a QA review and they find themselves 'talked to' for screwing up QA performance.

I've sat through plenty of those meetings.

"But the customer was happy with the call. They gave me a good review, I fixed the issue."
"Yes, but you didn't follow the appropriate processes. We're supposed to follow the workflows and treat every customer the exact same so that we deliver a quality product the same way every time. That's why you failed the call."

So you do get people like me who just decide fuck it, I'll do things my way and just deal with getting yelled at on a regular basis and yell back.
You also get people who will go by the book just so they get perfect QA reports (esp. if they work for companies like Verizon where your yearly bonus is reliant on getting those perfect scores).

And sometimes doing things in a specific way can do the trick.

Yes, you might have tried reinstalling the app on your Android. But I can tell you for a fact that sometimes, going into the settings, clearing the cache, app data, uninstalling, shutting the whole thing off, turning it back on, then installing the app again... will do the trick. vs just holding the icon down, deleting, then installing again.

And yes, it may feel like it's just a runaround to be told to do it that way, but you're the one who wants it to 'just work.'

@insomniac7809