@oryx said in Armageddon MUD:
@TwinPrince that was a heartbreakingly lovely and open post. Thank you. I can't tell you how much I look forward to seeing you back in the world. You're right about storytellers not being particularly powerful, but I think with some patience and open communication, we should be able to see fair progress. Our current producers are easily my favorite I've ever worked with.
You say patience and open communication, but what it really means is if he's willing to eat enough dirt to appease your peers. Sorry to have to say it to you, since I do think you are one of the more sociable members of the staff, but it isn't something you have any real hand in.
The people who decide who is welcome are the producers, and the upper tier clan managers who toady to them, who decide which of the throw aways get to come back with a "clean slate". There has been more than a few people given the whole public welcome wagon return by staff during times of player unrest, only to be told they'll never have a shot at karma and they should be forever grateful - grateful - to be tolerated at all.
You can look that one up on the open Armageddon forum, if you like.
We're not even talking about cheaters and abusers here, either. We're talking about people who have said and done nothing, except to stick up for themselves when they're being stepped on. We're talking about people who said no, sorry, you're not going to treat me like that and were effectively told they can leave any time they want... and did.
One of them was driven out because someone on staff was actively animating NPCs to sexually and meta-harass her, then punished by staff for getting upset and posting about it. As far as I know, so was her husband. The candid staff discussion of it off the record was basically that "She's a mouthy slut.". Good show.
You can look that one up, with logs, on the open Armageddon forums, too.
It takes nothing but a contrary opinion to set not just the staff off, but the people who shine their boots, too. That's it, absolutely all it takes, to ruin a player and their chances of having a positive experience. There's a lot of "it used to be bad", referencing things when Bhag and Halaster were running unchecked abuses and favoritism, or people nodding and hesitantly admitting that, yes, in hindsight, maybe Nyr really was a cancerous snake. They throw it out there, like it's somehow going to give their follow up hand waving some credibility, but it's a bunch of rubbish.
It didn't used to be bad. It is bad and it remains bad because everything done, is done behind closed doors. I've seen screens your staff discussion board, I've seen screens of how staff discuss other players and behave when they're sitting comfortably behind the curtain. Staff insist we need to trust them, then get upset when players don't... despite the fact players have every reason not to.
When I got a look at my un-edited account notes, I was completely floored by what was written there. It had comments on my personal sexual preferences, where I was living at the time, the people I associated with off the game, other games I played and staffed on and even the players I've met in real life, including who I may or may not have had a "sexual encounter" with at an APM.
How is that relevant? You need that on my account notes in order to manage the game? You're not the fucking CIA, so keep my personal and real life information out of it, you creeps.
Your current staff leaders were all in full support of Nyr when he was actively hunting for people to punish for being associated with jcarters forum. It was like someone living out their enforcer fantasies - delete your account, swear to never ever post there again and you may be eligible for karma in six months, if we feel like it. There were groups of people being karma stripped because they had accounts on that website, so they could comment on discussions of games like SoI and EoE.
Not everyone was a cheater or a whistle blower, but everyone was being punished because the staff wanted that site to shut down. They didn't like the evolving situation where players felt emboldened to openly discuss their problems and post logs of staff abuses, posts that would have been scrubbed from the official public forum in minutes and players pressured into not commenting about.
Again, you don't have to take my word for any of this, you can go check the official and unofficial forums and find the threads, logs and other instances of these things happening. I'm not sure how castrated storytellers have become, but I'm pretty sure you can browse through account comments still. Go check the comments made by your peers on some of these people they're insisting are trouble makers and use your own judgement.
You can't promise anyone a clean slate, or a fresh start, because it's completely out of your hands. By the time you climb high enough in the staff ranks to actually be able to, you're going to be so burned out from having to deal with all of this you won't care anymore, or you'll throw your hands up and walk away like so many other well-meaning staff have.
The core problems have always been apathy and a stanch disregard for honest and legitimate criticisms. There is a divide between players and staff that is so deep, so wide, and so rooted in the old way of doing things that it can't change, because you can never escape your account notes.
I had account notes from around nine years ago, from a matter that I had been assured was long settled and an understanding reached, brought up the last time I played and thrown in my face as proof I couldn't be trusted - by someone who not only wasn't on staff back then, but didn't even start playing the game until a few years later.
The people who make the notes move on, but those notes remain there forever, to be interpreted and used against you, even if the matter has long been settled or the misunderstanding resolved. They write about how they suspect you were cheating, but they won't remove the comment when discourse shows it to be a misunderstanding. They won't follow up with a comment about how it was a misunderstanding, either.
You're fucked the second someone adds a suspicion to your notes and they don't even need to provide any context or proof. They just slap it on there and you're done. You cannot get away from it and no slate is ever really cleaned. That is how it's always been and always will be.
And the worst of it all is, the game can actually a lot of fun and would be even better with more players. It's been said consistently for over a decade that the worst part of the game is the staff behavior and how that staff interacts with players.
There are dozens and dozens of players who would come back to it the same day some really fundamental changes were made in how the game was administered. Instead, the revolving newbie door continues to spin and we have the same old discussions, over and over.
You're basically coming here and saying, you want new players and you want old, disenfranchised players to give your game another shot. What have you done to address the problems that continue to drive new players away, or the problems that have been costing you once loyal and satisfied players by the fistful?
Sorry Oryx, but it's just a re-hash of the same old thing. If you want new players to stick around (and we know they don't, or based on new accounts this quarter you guys go on about, you should have 100+ on at peak time at least), you need to stomp out the popular sentiment that abusing and kicking them around for mistakes is hilarious.
If you want old, disgruntled players to give you another honest chance, you should really look at a clean slate. Not a "welcome back, be grateful we tolerate you, we'll be watching you closely.", but a "we've done a global account note purge, here's your chance to come back and impress."
That last "all is forgiven" was a sham and we all know it. Try it without a dozen clauses and staff chasing up old vendettas against returnees next time.
You'd have more players logging in than you can handle.
Good luck selling that to your peers, though. They'll probably run you out of town for trying.