Posts made by Miss Demeanor

I found the movie to be flawless. I honestly wouldn't have changed a thing. Everything happened exactly how and when it needed to to generate the largest impact and forward the plot. It tied in seamlessly to the overarching buildup towards Infinity Wars. The actors' and actresses' were utterly amazing. Visually and artistically it was stunning, and the story hit every single point it needed to without being ham-handed or overblown about it.

@auspice I recognize this. I prefaced this whooooooooooooole thing with the statement that I've worked customer service for just such a company. But I will rail against the the system, and continue to rail against it, because it is flawed and needs to be changed.

@shelbeast I can appreciate that, and I wish more IT folk that I've dealt with took such a path. And I get that users lie. I do. I've worked customer service for a company that provided tv/phone/internet service. They do. They lie all the time. It sadly doesn't make it any less aggravating to be treated the same as the lowest common denominator. We ask staff not to do that in our MU*s, to punish everyone because somebody fucked it up before us. I ask for the same courtesy in my real life. I've actually started requesting that notations be added to my account stating that I performed the requested steps with no positive result, so that I can finally reach a point where, hopefully, someone can look at my call history and go 'okay, this person actually does this stuff, we should probably move her through'. Hopefully.

@shelbeast I can agree with you... to an extent. If I am calling in and my initial response is 'hello, my name is Jelly Bean, my account #/ssn is xxx-xx-xxxx, my address is 2222 Neverland Way, Bumfuck, Egypt 55555, and I am calling you from ###-###-####. This is my issue and these are the precise steps I have taken, in order, of the attempts I have already made to resolve this issue on my own with no positive result'... then maybe don't ask me to repeat all the steps I just detailed out for you as having attempted before calling in? It does tend to aggravate someone with at least basic know-how to be told to repeat the exact same steps we just did again, knowing that we're wasting additional time on top of what we've spent already attempting them and the wait time just to speak with an actual IT tech and not some screen-reading service rep that can't suggest anything that isn't scripted out... especially if you've already had to repeat those steps with said screen-reading service rep or they wouldn't forward you to actual IT. I try to be patient, and understanding, but my patience limit ends somewhere around the 60-90 minute mark of going through the same 3-5 steps over and over with each new person I speak to.