May 12, 2018, 1:46 AM

@auspice It probably should be more transparent and open about the systems, though. I mean, I commend you for poking into it and just giving it your full go, but a lot of people tend to just follow what's easily out there and defined. I usually think everybody benefits if the systems and the expectations of staff are clearly written. It makes for less confusion, and less disappointments. They've taken some steps with that with suggesting people use requests if they have things on their minds, but still not the most effective way of doing it I think.

Edit to add: Of course some people will just sit around and expect to be spoon fed no matter what you put out there. But some just don't want to bother staff unnecessarily, too.