Real World Peeves, Disgruntlement, and Irks.

Ghost

@Auspice Most people with large salaries are always one bad year away from being an hourly wage slave. I wish more people at that level acknowledged that.

The number of people I know with college degrees who got sick or had some other life event that got them let go and can't find their way back into their old field is pretty high.

Auspice

@Ghost said in Real World Peeves, Disgruntlement, and Irks.:

@Auspice Most people with large salaries are always one bad year away from being an hourly wage slave. I wish more people at that level acknowledged that.

The number of people I know with college degrees who got sick or had some other life event that got them let go and can't find their way back into their old field is pretty high.

I mean, I've been out of work almost a month. Had a bunch of interviews. But the only job offer I've gotten is nearly $5/hr pay cut. And not even remotely related to my field. I'mma have to break my lease, move most of my stuff into storage / get rid of it.

So yeah, shit is real yo.

Tinuviel

@dev said in Real World Peeves, Disgruntlement, and Irks.:

I can see the value in working customer service, really.

Customer service is like nuclear power. When it's good, it's great. When it's bad, it's... well nuclear.

Thenomain

@Tinuviel said in Real World Peeves, Disgruntlement, and Irks.:

Customer service is like nuclear power. When it's good, it's great. When it's bad, it's... well nuclear.

When is customer service good? Expensive places, maybe, but who here does expensive that often?

(Don't raise your hand @Ganymede. We all know you.)

Tinuviel

@Thenomain said in Real World Peeves, Disgruntlement, and Irks.:

When is customer service good?

In the context of being/working in customer service, there are occasions when you have truly exceptional customer interactions.

Sparks

@Tinuviel said in Real World Peeves, Disgruntlement, and Irks.:

@Thenomain said in Real World Peeves, Disgruntlement, and Irks.:

When is customer service good?

In the context of being/working in customer service, there are occasions when you have truly exceptional customer interactions.

Honestly, my rule of thumb is "whatever is going wrong, it is not the fault of the person you are talking to." The interaction may not always be exceptional, but it should at the very least always be polite. (And even if it is their fault, assuming it's someone else's and acting accordingly will usually be a better path to resolution.)

I mean, if the delivery driver forgot part of your order, don't stand there and yell at them as though you're sure it's their fault; maybe it is, but someone else might have entered your order wrong, the person packing the order might have left something out, etc. If it's the driver's fault they probably feel bad enough already for the mistake, and if it wasn't their fault, being shouted at for someone else's mistake which they had no part in will not improve their night. Nor will it incline them favorably towards helping you solve the situation.

(And if they offer to go back and get the missing thing for you, always good to up the tip a bit to make up for the extra gas they used on that round trip!)

insomniac7809

@Sparks Related, but:

Being an entitled jackass might, at times, serve to get general-you-the-customer what you want rather than deal with general-your bullshit. And hey, sometimes people over my head are going to cave, and what they say goes.

But at whatever level of control I have? The person who comes in with "hey, I know this is past the date, but could you maybe" I might relax the rules for. The soccer mom who demands that they not apply gets the ohh-so-sorry-it's-policy, complete with the clicking tongue and pained intake of breath.

Tinuviel

@insomniac7809 said in Real World Peeves, Disgruntlement, and Irks.:

complete with the clicking tongue and pained intake of breath.

Shit, I just did that in reality upon simply reading your apt description.

Also, teaching is a sort of customer service come to think of it...

Auspice

I went through some training shit for this new job I'm due to start soon-ish and they had this lovely section on how everyone in your life is a customer.

Your friends!
Your family!

...can you imagine?!

'Thank you for your feedback on dinner, Child. How can I serve you better next time?'

This is why society is falling apart.

Ghost

Could you imagine asking your spouse after hooking up:

Hey, since we are finished I thought I'd give you a survey and you could rate my performance. I need to meet my KPIs.

Does <Dude> fulfill your sexual needs(check one)

Most of the time
Some of the time
No Opinion/Ambivalent
Fails to meet expectations
Greatly Fails to meet expectations

And if you don't get a 3.5 average monthly review you're placed on probation.

Tinuviel

@Ghost @Auspice These things actually happen, though. Not necessarily as formally as you're describing, but they do.

Auspice

@Ghost said in Real World Peeves, Disgruntlement, and Irks.:

And if you don't get a 3.5 average monthly review you're placed on probation.

But... aren't you already? Sorta, kinda?

I mean, that's what the 'honey do' list is, isn't it?

Ghost

@Auspice Motherfucker.

You ironically post that right as I'm texted and asked to pick up cat litter on my way home.

Ganymede

@Thenomain said in Real World Peeves, Disgruntlement, and Irks.:

(Don't raise your hand @Ganymede. We all know you.)

The fuck, dude? I'm a regular at Golden Corral.

silverfox

Putting on my white religious clothing only to look down and realized it is now blood red because for some fucking reason I'm bleeding again.

I wish this clothing wasn't white sometimes so it didn't show blood quite so often.

Arkandel

@Auspice said in Real World Peeves, Disgruntlement, and Irks.:

I went through some training shit for this new job I'm due to start soon-ish and they had this lovely section on how everyone in your life is a customer.

Your friends!
Your family!

Actually that sounds like a pyramid scheme.

Auspice

@Arkandel said in Real World Peeves, Disgruntlement, and Irks.:

@Auspice said in Real World Peeves, Disgruntlement, and Irks.:

I went through some training shit for this new job I'm due to start soon-ish and they had this lovely section on how everyone in your life is a customer.

Your friends!
Your family!

Actually that sounds like a pyramid scheme.

It's not a pyramid scheme, but it's honestly the 'new way' that people are being trained. My old boss was trying to foist it off on us. We had a training session where we were being told our users were 'our customers' and a coworker and I gagged at it all. Our boss got all huffy and went 'Well, YOU'RE ALL my customers, you know.' My coworker had outright laughed at him for that.

I don't want a boss who views me as a 'customer.'

Ghost

@Arkandel My SOs family tried to suck us into that. Shudder.

insomniac7809

@Ghost said in Real World Peeves, Disgruntlement, and Irks.:

And if you don't get a 3.5 average monthly review you're placed on probation.

Shiiiiiit, 3.5 nothing. Everywhere I've worked with those stupid fucking surveys, anything less than a 5 is considered a 0.

I can only assume some coked-out MBA douchebag who's never set foot in a retail establishment (or possibly a space alien from planet Zog who's never seen a hoo-man in the flesh, given some of the marketing materials corporate keeps sending) figures that every customer should be 'highly satisfied' every time or the plebes aren't doing their job.

Thenomain

@Ganymede said in Real World Peeves, Disgruntlement, and Irks.:

@Thenomain said in Real World Peeves, Disgruntlement, and Irks.:

(Don't raise your hand @Ganymede. We all know you.)

The fuck, dude? I'm a regular at Golden Corral.

Now that’s living the high life!