@tez
I've actually found a lot of the things you've shared here to be very true. I don't have assss much experience as a lot of people here in leading in a MU setting (some), but I have a ton of experience working on, with, etc high performing and poor performing teams (with high and low performing individuals) in a work setting.
A lot of the benefits you're describing, and interpersonal guidelines, were true there too.
We espoused and held each other accountable to:
- transparency
- direct communication and constructive criticism (there's a lot of stuff that goes into this, like agreeing on what this looks like)
- always give the benefit of the doubt, or, "default to trust" (huge)
- respect (I think the not talking about players, keeping it away from gossip, etc, falls into this territory)
We found that even if we had a great discussion about these tenets to begin with on a team, that if we didn't write them down, codify them, then they weren't really enforced as much. On the teams with well-intentions, this boiled down to them not being present in our minds. Reviewing such tenets when we did retrospectives or creating a reflex to refer to them when we felt ourselves backsliding in the moment was great to help everyone reset (sometimes it just helps when 80% of the time or more, people need to emotionally reset) to what was important and what we all wanted to strive towards. People make mistakes, forget, etc. To not account for this and think everyone is already on the same page has proven to be a naive assumption in those settings.
I think constantly revisiting is great. This is a never-ending thing. I think saying well staff just suck or people just suck is kind of a copout as a staffer (or someone interested in improving). So what if something looks like a brick wall; I'm going to smash through it!
Tez I'd really be interested in seeing what you guys have iterated on to piggyback on your progress so far.