To extend Gany's "this"...
@Ganymede said in How Do I Headwiz?:
Trust your players, but verify their claims.
Trust your staff, but verify their claims.
You can get away on a game not trusting your players (and players can get away not trusting their staff), but you cannot run a successful game if you don't trust your own staff, because every staffer is an extension of your game, and therefore a reflection of you.
Even the shittiest game runs better, even successfully, if all staff are on the same page, with the same goal, or enough trust to believe and back up the goals of their fellow staff. "Ashes to Ashes" lasted far longer than it should have because of this. "Dark Metal" worked because of this. Some of the shittiest, player-unfriendly staffers came from these games, but they were passionate about the game and worked together.
Strive to be better than this, but this is how low the bar really is. People will put up with a lot of crap, even appear to smile and nod to the staff to keep them happy and off their backs, if they get to play. But, yeah, be better than this.
...
Brus (wherever he is) made this post long ago on WORA. It's one of the only things I bothered to dredge up from the old, messy flat-file. Not everyone agrees with it, but it's the most forward, most succinct, and most organized document of its kind I've ever seen: Brus' Five Pillars of Good Staffing.
Enjoy.