Oh. Another thing staff should do when dealing with a victim to be be careful in all phrasing of discussions. "Do you have logs?" is an accusatory question whether it's intended that way or not, because of the social context it takes place in, where victims are often considered as guilty as their harassers are. "Do you want to show me any logs you have?" is better, because it acknowledges her role as the driving force in whatever happens next.
Stuff like that.