@miss-demeanor said in Real World Peeves, Disgruntlement, and Irks.:
@auspice My direct supervisor even admitted to me the other day that I'm doing a job that would normally be spread out amongst 2-3 people, with a few additional duties tacked on. That every other warehouse in our district? I would be only doing one of the three 'main' things that I'm doing.
All it ever takes is one person pulling it off and it gets held up as the gold standard. And I'm not disparaging you! But what you can manage isn't what everyone can. And management just refuses to see that in most cases.
And in my job, it's usually managed by people cherry picking tickets. They get so concerned about their numbers that they'll start skipping tickets looking for the easy ones. Which means everyone who works tickets accurately (in order, oldest to newest) has an increase in more difficult tickets because the easy ones are all being snatched up by someone more concerned about 'meeting numbers.'
I've been on teams where most of my team mates did this, leaving me with only difficult, time consuming tickets. So not only were my numbers garbage because every ticket took 10+ minutes... But I was also stressed out because every ticket was hard work.
So the 'multitasking' game has another dark side: it pits people against each other and not in an obvious way. No one thinks 'Hey, by doing this, I'm screwing over my team mates.' They think: 'My boss is yelling at me about numbers numbers numbers every week and this is the only way I can think of at this point to make up for it.'
This is is why, in every interview I've had, I've pushed the point that I focus on quality over quantity. And if that is why I haven't gotten those jobs? I'm fine by it.