Dear Amazon,
Please allow this letter to serve as a memorialization of the frustrating process I experienced in dealing with your Kindle Fire technology. More specifically, your Appstore, from which all useful or entertaining applications -- your device comes with none -- must be downloaded.
I have two Kindle Fires, both of which began their existence as kids' devices. To my disdain, I was forced into pushing them into your FreeTime shell. I realize that doing so may be useful for feckless idiots who don't monitor what their spawn do, but for semi-civilized bourgeoisie like myself it is a pointless, substantial hindrance to my children's enjoyment of your product. Worse, it is especially frustrating for any semi-literate parent on the rush who might want to try and use the device as a substitute tablet, only to find that there's literally no way to get out of the shell once you've been forced into it, like some sort of Kentuckian wedding.
Although I managed to somehow tear into your asinine, wasteful programming, I found myself confronted with another sign of your designers' incompetence. The Appstore does not tell you why your device won't download something, thus preventing the user from trying to fix whatever problem may be affecting them. Simply telling the user "Your download failed for some reason" does not meaningfully direct me towards how to go about remedying the situation. What it does meaningfully direct me towards is balancing your device on a stand so I can three-step kick it through goalposts.
This frustration increases in the situation where one of the two Kindles seems to download things just fine, but the other one -- they were setup in precisely the same manner with precisely the same aggravation -- does not. That both devices, equal in power and in presence, function differently presents a conundrum in which angst and chagrin turns to blinding rage. I would complain to your help department, but I am anticipating another impotent response, such as: Your device isn't working; try again later!
I sincerely hope that your company takes stock of the millions of complaints received from users of your devices, and improves the user's experience immediately. If otherwise, I sincerely hope you bleed when you go fuck yourself.
-- Me