@Ganymede They sell perfume and hair/body care products.
I placed an order with them in October during their Halloween sale, which just came in the mail this afternoon. Between when I placed my order and when I received it, they made an announcement on their Facebook page that they'd had an issue with the lids for some of their 5ml perfume oil bottles. Some customers had said they'd leaked during shipping and they would be happy to make it right for anyone who experienced a problem.
Unfortunately, my package was one of the ones that had some leaky bottles, so I emailed them to let them know. That said, they had only partially leaked and this is a small business operating during the pandemic, so I asked if I could get dram replacements (the next size down) for the three leaky ones. Specifically, I asked if they could include them whenever I make my next order so they wouldn't have to eat the cost of shipping out such a small package.
They literally emailed me back seven minutes later offering full size replacements or a store credit for the cost of all of them. Again, small business and I didn't want them to absorb that expense because their supplier messed up, so I asked if I could get a store credit just for the dram sizes, which cost less. They emailed me back in less than four minutes with a gift code that I can now use to top up the perfume that I have or for anything else in the store.
Additional Note: If you go to their "indie marketplace", they also carry products from other small businesses that aren't as well-known. Right now that includes incense, candles, jewelry, shampoo bars, cosmetics (mostly loose powders for eyeshadow/blush and lip balms), tea, skin care, and fragrances from other independent perfumers they're friendly with.
