@Miss-Demeanor Ngh. Oh, so. I don't know if this is the policy for ALL walmarts, or just the ones here in Oregon. But we have to ID everyone person in the group when someone comes in for alcohol or cigarettes. The only exception is when someone says "that's my kid", or if someone is obviously a minor with their parent. We also cannot sell alcohol or cigarettes to a person if it seems like it is going to a third party, and we can't ID that party.
So a chick came through the line the otherday. She's got a bunch of stuff and a 24-pack of beer in her cart. I scan it and ID and start doing everything else. And then she goes: "Oh, yeah, I only came in for the beer. I'm getting it for my neighbor." And I'm like, erh. Meanwhile, the woman is complimenting me on my hair, how beautiful it is, etc. And being just as sweet as pie. I call my CSM over on instinct. Tell her the woman said she was getting the beer for someone else. CSM says, nope refuse it. I ask my CSM to do it.
"Well, can't I leave the store and come back and get it?" No. You already told us it was for your neighbor. "Okay, I'm just trying to find a way around it, I can't go to another store." There is no way around it, because you told it was for a third party we can't sell it to you.
Woman flips out. "I can't believe this! This is ridiculous. Its getting harder and harder to shop here. I'm done with this store. No you can't help me put anything into my cart. I don't want your help, I'm leaving this store."