To understand what prompted this thread I'll give a very brief rundown on Agents of SHIELD's latest story arc. There'll be as few spoilers as possible, and you don't need to be familiar with the show to keep up.
So there's an dystopian alternate reality plot arc going on. Characters had their pasts changed to 'grant them a wish' each which led to an evil organization taking over the world as a result, and several of them were working for that organization. One in particular, who had a long romantic story with another character in the show, ended up leading the evil faction and he's paired up with the arch-villain of the season.
So there was a Q&A on twitter with one of the show's runners today which... didn't go well. Fans of the canon romance were complaining that they're not being rewarded for their loyalty, and the show runner was being attacked and confronted with complaints the show was traumatizing them with rape/abuse/domestic abuse apologism. In the end he stopped doing the Q&A.
It's not the first time this sort of thing has happened, either. Only last year Arrow's fan base was downright toxic about a similar shipping and some cast members had to quit being on social media for a while.
Anyway, back to the thread (there's a reason I put it in a MUSH forum). Most of us have seen the barrier between fiction and real-life be crossed before in our little corner of fandom, and it happens with other flavors of gaming - and of course the entertainment industry.
So onto some actual questions as it relates to MU*!
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Where is the correct balance point between the players' responsibility to maintain the separation between the fictional content and their real life trigger points, and the game/plot runners' responsibility to flag such material?
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What is the correct response by the latter to the former after such a triggered response? Even assuming the best of intentions such things are bound to happen, so how should staff handle an upset player?
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How do we achieve both (1) and (2) without discouraging people from running things which aren't either inoffensive or completely black and white? Or is it better in certain games that controversial themes are never ran, and staff plots/public PrPs are always 'safe'? If so, when?
If you think this is an interesting topic feel free to chip in but please remember this is supposed to be constructive. Attack ideas, not people.