Real World Peeves, Disgruntlement, and Irks.


  • Pitcrew

    Facebook. Messenger.

    If you have sent me 3 things and I have neither seen nor responded to any of them, don't send me 15 more. Wait. Unless you only want me to read the last 2 things you've sent me, and to get annoyed when I see 18 messages from you when I finally have a moment to breathe? It's gonna make me super cranky. I am not your stream of consciousness.



  • @lithium Oh god. I went through something like that for a temp thing once. To call it hell would be insulting hell.

    It was the Land of Marthas.

    We had reference manuals? But they were like... you know those giant 3-5 inch thick ring binders people keep collectible cards in? Those. And there were three of them with two more for 'special cases'.

    They were tab-labeled, though! Not by something vaguely sane like, say, subject matter, but by these obscure internal numeric codes that not even the trainer knew what they meant, only that 'I think it's in section 3021b which is about the Alaskan Oil Drill Subsidies, no, I don't know why the generic data for self-employed card applicants is there specifically, and especially why it's only there, either, so please don't ask me because it's before noon and nobody gets to go on break and drink for at least two more hours'.

    That's just not how shit tends to work these days, thank gods.


  • Pitcrew

    @darinelle said in Real World Peeves, Disgruntlement, and Irks.:

    Facebook. Messenger.

    If you have sent me 3 things and I have neither seen nor responded to any of them, don't send me 15 more. Wait. Unless you only want me to read the last 2 things you've sent me, and to get annoyed when I see 18 messages from you when I finally have a moment to breathe? It's gonna make me super cranky. I am not your stream of consciousness.

    that as never happened to me, if it ever did without someone being in the hospital I would be unfriending he person.



  • I've had people leave me multiple messages. But I am a sane person and disabled sound on incoming messages from Discord, FB, Skype, or basically anything but whatever music I'm listening to, the phone ringtone, and the text message tone. All of which are kept to a respectful-of-others level.


  • Coder

    @miss-demeanor said in Real World Peeves, Disgruntlement, and Irks.:

    I've had people leave me multiple messages. But I am a sane person and disabled sound on incoming messages from Discord, FB, Skype, or basically anything but whatever music I'm listening to, the phone ringtone, and the text message tone. All of which are kept to a respectful-of-others level.

    Agreed.

    And as a stream-of-consciousness person, if you don't want me talking to you then maybe you shouldn't have friended me, no.

    Thank god for more sensible clients with temporary 'mute' options.


  • Pitcrew

    @thenomain said in Real World Peeves, Disgruntlement, and Irks.:

    And as a stream-of-consciousness person, if you don't want me talking to you then maybe you shouldn't have friended me, no.

    Thank god for more sensible clients with temporary 'mute' options.

    Except I /can't/ mute them this week. It's a temporary beef, but the same ways of contacting me in case of emergency are also the same ways some stream-of-consciousness people contact me. It's a one-week annoyance but this week it's very hard.


  • Politics

    @auspice said in Real World Peeves, Disgruntlement, and Irks.:

    @sunny said in Real World Peeves, Disgruntlement, and Irks.:

    @auspice Ugh. I'm sorry. :(

    the joys of Macbooks. Mind, this seems to be an edge case. I can't find many examples of this particular issue. I'm really hoping compressed air fixes it and it is just a piece of dust or cat hair wedged in the contacts somewhere.

    Else wise I'll just get a portable keyboard and hold out until I graduate. I've only got a few weeks left of hauling a backpack while walking and busing, so adding a bit more weight of a keyboard isn't a huge deal.

    https://www.ifixit.com/Guide/How+to+Replace+or+Clean+a+Macbook+Key/20486

    That site is great. I don't know what MacBook you have but replacing the keyboard is easy . They should have instructions if needed.


  • Pitcrew

    @thatonedude said in Real World Peeves, Disgruntlement, and Irks.:

    @auspice said in Real World Peeves, Disgruntlement, and Irks.:

    @sunny said in Real World Peeves, Disgruntlement, and Irks.:

    @auspice Ugh. I'm sorry. :(

    the joys of Macbooks. Mind, this seems to be an edge case. I can't find many examples of this particular issue. I'm really hoping compressed air fixes it and it is just a piece of dust or cat hair wedged in the contacts somewhere.

    Else wise I'll just get a portable keyboard and hold out until I graduate. I've only got a few weeks left of hauling a backpack while walking and busing, so adding a bit more weight of a keyboard isn't a huge deal.

    https://www.ifixit.com/Guide/How+to+Replace+or+Clean+a+Macbook+Key/20486

    That site is great. I don't know what MacBook you have but replacing the keyboard is easy . They should have instructions if needed.

    Oh no, this goes... beyond that.

    I have cleaned the keycap / under it.
    I have bought new and replaced the keycap.

    It's something within the contacts for the key itself. Like I can remove another keycap and use something (fingernail, edge of tweezers, etc.) to press the contact and the key responds! The T key does not.

    From all the research I've done, the entire keyboard assembly has to be replaced, which means...

    What I'm looking at is:
    https://www.ifixit.com/Guide/MacBook+Pro+15-Inch+Retina+Display+Mid+2014+Upper+Case+Assembly+Replacement/27696


  • Coder

    @auspice

    The new butterfly keys are becoming infamous in how little grit it takes to mess them up something awful, so, yeah, Thanks Apple.


  • Pitcrew

    @thenomain said in Real World Peeves, Disgruntlement, and Irks.:

    @auspice

    The new butterfly keys are becoming infamous in how little grit it takes to mess them up something awful, so, yeah, Thanks Apple.

    Yep. :\ I think something got into this one and under the slip of ribbon with the contacts and fucked up something good. Because while cleaning one day (in the hopes I'd clear out whatever it was), I had about 30 seconds where it worked!!! and then it stopped again.

    I have replaced the whole keycap assembly. I have spent 5-10 minutes on numerous occasions with tweezers, q-tip, canned air, etc., hunched over trying to find every goddamn particle that could be built up in there...

    No dice.

    It went from being finicky to taking a lot of effort to only working every so often to only working if I hit it at just the right angle with a lot of effort to... not at all. :(


  • Pitcrew

    No amount of explaining the importance of stock room organizatin will make the inventory we have physically fit in the available space. You need to authorize a callback if you want inventory off the floor.


  • Coder

    So, I'm trying to make an account on a share-holding company so that I can get my shareholder information so I can do my taxes, but it won't send me a verification email, so I'm trying to contact the holding company.

    They have no publicly listed contact number, their help bot talks about Live Chat which does not work.

    I eventually found their contact number under a '<company name> demo shareholder company'.

    --

    People all the time ask me, "This company works with computers all day, how can you not be perfect with computers?"

    And the answer to this is: We do the thing we're experts in, and we're not experts in everything surrounding that, even though we (in general) feel that we need to make these services available.

    We're just not very good at them.

    --

    I'm currently on my third internal transfer, and I know this transfer will not be able to help, because it's a website issue, not an account issue.

    Grr.

    --

    Epilogue: The account verification emails came in just as I was talking to someone, who had the worn-down tones of someone who found helping idiots out very draining, and was upset when I said I couldn't hear her.



  • @thenomain said in Real World Peeves, Disgruntlement, and Irks.:

    People all the time ask me, "This company works with computers all day, how can you not be perfect with computers?"

    Hey, you're good at computers, can you help me sort out this microwave?


  • Coder

    @tinuviel said in Real World Peeves, Disgruntlement, and Irks.:

    @thenomain said in Real World Peeves, Disgruntlement, and Irks.:

    People all the time ask me, "This company works with computers all day, how can you not be perfect with computers?"

    Hey, you're good at computers, can you help me sort out this microwave?

    "You sell computers! Why can't you help me with this tech support issue!"

    What I'm finding is that some people will do whatever it takes to not feel stupid, including and especially getting angry at the messenger.

    I used to believe this was income-based, but people of more comfortable income class just do the same thing without the yelling.

    Let me tell everyone in the world: Saying "I hate <thing that you deal with>" is a good way to get off on the wrong foot. Laughing while saying it doesn't make you endearing, or making the "heart" symbol with your hands after debasing me in front of others about this does not make me forgive you. In fact, it means that you have no idea what hatred is, and should maybe shut up before making it worse because you clearly have no idea why what you did was wrong on so many social levels.

    Ahhem.



  • I may have told you this story before, but it may make you feel better, @Thenomain.

    Once upon a very long time ago, I got a 'halp!' call from my father for tech support, shortly after they got a new computer.

    There are two important facts to know here:

    1. I am a lifelong mac user. My mother worked for the school district back when mac was the school computer in the 80s, so it's what we had in the house for the two of us to use.

    2. My father has been using computers far longer than that. He was a journalist for years, and had a travel word processor from hell and later a 'laptop' that took up a whole hard-sided briefcase (and had its own handle), that used the kind of modem that looks like two giant suction cups that you'd screw onto a phone. As in, I remember when we had to upgrade one of the phones in the house to push-button from rotary, and this was a big stinkin' deal, because the equipment he was using required the kind of phone that could translate the tones.

    That he was calling me for tech support was worrying, as a result. Mom had been using PCs a while since the schools had since switched over, which was why they did, too, and this was somehow different from the (by now relatively normal by mid-90s standards) laptop he'd been issued at work.

    He explains that he can't ask my mother, because he has a question about-

    -- wait for it --

    -porn on the internet.

    About which apparently I knew everything? I am, to this day, amused and completely fucking baffled by this; the only thing that became clear was why he couldn't ask my mother•.

    But he sounded so legitimately distressed that, gods help me, I asked him what his boggle was. (This is where I pause to take a really deep breath because just remembering this, and how painfully earnest and upset he was, is making me tear up with laughter.)

    Dad: "They're trying to scam me out of money, I can tell!"
    Me: "Well, a lot of sites do that, yeah."
    Dad: "They said it was all free, though! And one of these, I gave in and entered my credit card info, and it still did the same thing! They're trying to scam me!"
    Me: <now legitimately confused> "What's it doing?"
    Dad: "The pictures cut off halfway down the page, no matter what page I click on."
    Me: "Huh. And it won't scroll down?"
    Dad: "...scroll down?"

    Yes, the man who had used scrollbars in every other piece of software he had ever used in his life to scroll up, down, left, right, and every-which-way he needed... did not think to try to scroll down.

    For days.

    Days over which he spent money and tragically futile rage in, apparently, abundance.

    Me: "Yeah. Just like the stuff you used for work, or all those articles you read in the web browser, or emails... "
    Dad: <sounding happy as a schoolboy> "You're a genius! You fixed it!"
    Me: "Glad it's working now, Dad. Enjoy."

    And that's how I became <cough> the guru of internet porn, apparently.

    It took the better part of a decade to disabuse him of the notion that I could perform any and all required magic on his computer after that. At one point, he called to ask what he needed to type to upgrade his RAM. One frantic 3AM call•• involved something barely coherent about software to magically translate foreign films without dub tracks or subtitles into English because this was something that should and therefore must exist.

    I swear, it happens to all of us.

    (And she wouldn't have told him, she would have made some shit up on the fly about a saint trying to save him from hellfire and 'breaking' the computer to save him from himself and while that shit normally drives me screaming up the wall, in this case, I would have laughed my fucking ass off.)

    •• (I forgive him this one. I once called him frantically at 3AM to come over from next door to kill a really, really enormous spider before the days of the spider-smashing heavy-duty swiffer with Mjolnir scrawled down its side.)


  • Pitcrew

    Tech support does not ask you questions like 'What device are you using?' or 'What error(s) are you getting?' to waste time.

    Saying 'just fix it.' is not going to get things fixed any quicker.

    Shit like 'I'm having location issues' can mean at least three different problems for me. And all three have different sources and different solutions. So until you fucking cooperate, I can't fix your problem. The more belligerent you get, the longer you're gonna wait to have your problem fixed, and the less I give a shit.


  • Pitcrew

    So you're looking for shoes for your camp/hike vacation to the Amazon. Very cool! Not our specialty, but some solid hiking footwear here.

    Oh, none of them? You're looking...

    ...you're looking for a cute heel to go hiking in the Amazon rainforest.

    ...am I on Candid Camera? Are you fucking with me right now?

    You're not, are you. You are literally living out an Arrested Development bit. Holy shit.


  • Pitcrew


  • Pitcrew

    I hate when the tech support guy won't just fix my problem and keeps asking me the same questions over and over again. It's like: just fix it already dude I don't have all day.



  • @mr-johnson Most of the time, you're not giving us the information that we need to fix the problem, hence asking a bunch of questions, and sometimes repeating those questions. A full two thirds of the job is trying to decipher what a user is trying to convey, because they're angry and/or don't understand the tech and what is malfunctioning.