Couple months ago, a coworker and I built out a sort of 'database' of replies for the CS/Tier 1 team to use. I say 'database' because it was just a notebook in OneNote they could reference for these macros. Responses for standard/common tickets they could copy and paste and edit rather than type up from scratch every single time.
We did this as a volunteer thing, in between our own tickets. We never got thanks. We never expected it. We mostly did it because we got sick of being asked the same things over and over by people ("What do I tell people who want to change their username?" "What do we tell people who want spoilers on upcoming card releases?") .
Today, management drops the bomb on us: "We don't like that you used OneNote, so we need you to rebuild it in a GoogleDoc using this layout we designed. ASAP."
Thanks, guys. Really. Just great. Super awesome. Thanks for the reminder why I never, ever do anything nice for a job anymore.