Overhearing my boss on the phone running an issue up the line that we (a couple of us on the team) have been working on for the past few days. We need clearance to open up a service contract with a company for a scanner/copier/printer.
"I've been working hard on this the past few days."
Not "My team has been working on this"
"I've been working on this"
This is the same guy who brushes off every suggestion anyone makes until, a few weeks later, some modified altered (usually worse) version of it comes out that is entirely 'his.'
This is why whenever he asks me, anymore, if I have any suggestions/thoughts/ideas/feedback, I say no.
Just heard: "I'll go back in and get the model number off the printer. I thought I had it right here, but I don't." mf'er, you've not spoken to the user or touched the ticket once.
You're only calling the client because you made sure the process required all communication with the client / level 3 filters through you! (Which has, btw, slowed down resolution on things massively.)