Agreed, on both counts. I do often end up with a 2nd character on games, but it's because I either want to try out an idea (I plan to eventually have a werewolf on Reno, for example) or to prevent burnout on my main character. I don't think it'd have hurt the game at all to wait longer to open up alts; esp. with that initial flood. But, I also know that there'd be just as many people complaining about the wait.
It's the eternal rule of life: it's impossible to make everyone happy.
And yes, Wendigo has been very up front about what's going on. I've seen posts regarding what's up IRL as well as posts about what hours/days she's best available for the game. That is more than a lot of Staffers do these days.