@Browncoat said in Firefly - Still Flyin':
@Auspice said in Firefly - Still Flyin':
are you using a system to track/log complaints?
Well, it's only Otrere/Osiris and me and we're in touch daily via various channels (email and instant messenger). We're just playing sort of tag, because I'm in Europe and he's in the US, so I'm now able to respond and chat in my evening while he's at work, then he'll take over later tonight when he gets home and I'm in bed
Since the mush is still very new, we haven't received any complaints yet and at this stage I'm optimistic that we might not need an elaborate system, just discuss how we'll handle a complaint and take it from there. But in the case you describe, we would both know exactly what's going on and could answer questions what the other one is up to (there might just be a delay due to the time zone stuff). We don't plan to hire other staff for the time being and if we reach a point where it becomes too much for two people would try to recruit staffers only among people we've known for a long time and trust.
Speaking as someone who has Staffed, I think having some sort of system (even if it's just your own Google Spreadsheet) in place could be important. Because even though it's just the two of you right now...
Bob might get a complaint tomorrow.
Six months from now, you have a new Staffer, and there's a new complaint against Bob.
If you have a tracker, they can see 'oh, this is his second offense' and also collect any other history needed. Whereas otherwise, they might think it's the first. Obvs you might communicate, but I know I, personally, would like to be able to handle something immediately vs. waiting for someone to come along and go 'Oh yeah we talked to him about that months ago so now we need to...'
@Browncoat said in Firefly - Still Flyin':
@faraday said in Firefly - Still Flyin':
You just have to weigh whether the "last resort" kind of situation you're describing is worth establishing a policy that's going to chase good people away.
Thank you for your thoughtful response, @faraday and the thought occured to me as well that we'd also invade the other player's privacy in this case.
To be entirely honest here, I personally hadn't expected that this bit of policy would stir so much feeling, because it's been pretty much a given on every mush I've been on that staff might lurk "dark" in scenes. I've only ever RP'ed wth that thought in my mind and would only ever talk about staff in pages or through channels away from the mush. So when we wrote the policy, it just seemed... a normal staff thing to do (and say). But if people think that the line would make people uncomfortable and even chase good players away, I wouldn't mind removing it from the policy.
Others don't seem to mind the policy. I do. Because of having dealt with Staff who will lurk / play peanut gallery. And I also think (esp. since you're using Penn) that using the SUSPECT flag is a much better way to go about things (since it would capture everything as opposed to just when you're around creating that confirmation bias that @faraday mentioned). And it'd prevent the whole 'invading on another player's privacy.'
I know we've long discussed that privacy isn't necessarily a thing on these games. Esp. if you have a potential problem player. But I feel I should be allowed to RP in private with the reasonable expectation that it won't be observed.