@Kestrel That's a definite hard place to be in. I think that if I were in your shoes, I would probably try to get a feel for Staff in general, and if I felt that they were responsive to complaints from others, approach them directly, letting them know that the person in their friend-group had made you uncomfortable and refused to stop when I asked them to. I don't know that this is the best approach -- I don't even know if there is a best approach -- but it's probably the one I would take. My thinking is that if they take my complaint seriously, then I've got a great Staff group, and they're willing to take input, and if they don't take my complaint seriously, they're more concerned with the fun of their friends than that of other players, so I probably don't want to play there.
Sometimes friend-groups can forget that one of their members can be a Missing Stair, or can even not know that it's happening at all. The reminder, if the rest of the group is good, can be very useful.
It definitely would be good to be clear that there are intermediate steps between 'no action' and 'banning.' As a Staffer, I believe that there are always steps that can be taken -- sometimes an immediate ban is necessary, sometimes just a request to stop contacting another player OOCly, sometimes a short cool-down period off the game... a good Staffer can usually find the appropriate punishment for a player's actions.
On another topic, I'm definitely with @Ganymede in that I think Staff should be playing their own game. It's the rare duck that enjoys Staffing more than playing (rare and valuable, let me be clear), usually Staff opens a game because they want to play in that setting. I also agree with Gany that Staff should avoid taking positions of power on their game, it's something that I've struggled with myself. I think that the value of having Staff involved in what's going on between players is very, very valuable (as is having Staff invested in what's going on in the game).
Also, everything @Roz said about investigations and what should have happened as a result of them.
I also really, really, really agree with (and try semi-successfully to live) @Kestrel's point about not reading everything in the most negative way possible.
Also (yeesh, this is what happens when I respond to things from a day ago), I agree that Staff should dissuade players they are friends with from making comments about how tight they are with Staff. And that they should reach out to new players. I don't think this means that Staff can't be buddy-buddy with players (we're all players in the end), but there can't be other players claiming special privilege due to being friends with Staff -- and there can't be special privilege actually given due to someone being friends with Staff.
@faraday said in How To Treat Your Players Right:
"Please don't do anything; I just wanted you to know." OMG this one drives me nuts. Why tell me if you're just going to tie my hands? Now you've put me in a position where either I let a potential creeper continue creeping, or I violate your confidence by taking action against your wishes. IT SUCKS. Please stop doing this, people.
Truth.