So I was interested in a particular LaCie hard drive that just came out (the DJI Copilot) and thought, hmm, can this be used as a connected hard drive to iOS devices?
There's no "contact sales" on their web page, so I put in a trouble ticket. This is what happened.
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Me: Hello, does this hard drive allow transfer of files to iOS devices?
Support: Here's a link to the manual, have a great day!
Me: Hello, thanks, that doesn't answer the question. The information in there is good, but it's extremely vague if it can do this particular thing.
Support: Hi, I understand you're looking for information about using the hard drive, have you tried <thing>?
Me: <Thing> is for a different problem. I want to know how to transfer files to iOS devices.
Support: Hi! I understand you're trying to transfer files to iOS devices! Here's a link to the manual, hope that helped!
Me: No...that...didn't help, no. Here's the question again. Please escalate this.
Support: Hello, I understand your question is "how do I transfer files to iOS devices". Here's a link to a video review from someone on the Internet. Have a great day!
Me: I could not find an answer in that video. Please show me in that video where my question is answered. Thanks.
Each time I mail, a different person responds.
I can't wait for tomorrow's unhelpful email.
I hope I'm ruining their metrics, because this is ridiculous.
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In contrast, I sent a contact request to Henge about a dock they sell, and got not only the precise answer I was asking for (amperage on their USB ports), but in different situations (docked and undocked). I was floored.