@silverfox said in Real World Peeves, Disgruntlement, and Irks.:
or they treat me like I'm an idiot as they run through the troubleshooting that, yes, I have already done and TOLD THEM I already did.
In all fairness, as someone who has been on both sides of this:
a) Sometimes it's policy. Prob not on a school district level, but for major companies you can get in trouble if you don't go through those basic steps with people.
b) Anyone can miss the obvious. I've seen a dev friend pull the 'omg why aren't my speakers working I've checked the volume settings and reinstalled the drivers and....' only to realize they left the headphones plugged in.
The issue lies in that the tone can come across for two reasons:
- Some people just suck at empathetic communication, so they come across with that 'talks down to' demeanor.
- When you talk to people, day in and out, who do get rude and snippy about every. little. thing. (trust me: if you're nice and patient with tech support, you're a rarity) it becomes hard to keep up the 'chipper' exterior.
I mean, they could just be snobby, but it's a complaint I hear a lot ('I know what I'm doing, how dare they take me through these basic steps like I'm some idiot.') and it's sort of frustrating.