Real World Peeves, Disgruntlement, and Irks.

Rinel

@Ganymede said in Real World Peeves, Disgruntlement, and Irks.:

@Rinel said in Real World Peeves, Disgruntlement, and Irks.:

If I have been trying to contact you for months, you do not get to claim outrage that I am only just now springing something you don't like on you.

This post remains weirdly in context.

I don't know if I'm being sniped at here or not.

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Auspice

I’m, uh, just gonna sit here at the table in the break room for a while longer and pretend I didn’t just trigger muscle cramps in both calves from stretching.

~~send help~~

Alamias

@Auspice Man I hate that... I feel your pain.

Rinel

@Auspice said in Real World Peeves, Disgruntlement, and Irks.:

I’m, uh, just gonna sit here at the table in the break room for a while longer and pretend I didn’t just trigger muscle cramps in both calves from stretching.

~~send help~~

Eat a banana!

Auspice

@Rinel said in Real World Peeves, Disgruntlement, and Irks.:

@Auspice said in Real World Peeves, Disgruntlement, and Irks.:

I’m, uh, just gonna sit here at the table in the break room for a while longer and pretend I didn’t just trigger muscle cramps in both calves from stretching.

~~send help~~

Eat a banana!

Trust me, I do.
Over a decade now, I eat bananas 3-5 days a week on average.

I still get fucking terrible leg cramps. I think the banana thing is an annoying af myth.

ETA: and I damn near put 'inb4 someone tells me to eat a fucking banana like always' in the original post.

silverfox

I can't get my interactive display to play audio. Also I KNOW that this thing should work basically as a stand-alone computing device cuz I played with another teacher's and did it LAST YEAR.

The real peeve:

I have to call Tech Services.

I hate doing that, it either takes forever to get a ticket resolved, or they say, "No, x has to do this" or they treat me like I'm an idiot as they run through the troubleshooting that, yes, I have already done and TOLD THEM I already did.

Rinel

@Auspice
EAT MORE BANANAS!

I'm sorry you have to deal with cramps. It sounds shitty.

Auspice

@silverfox said in Real World Peeves, Disgruntlement, and Irks.:

or they treat me like I'm an idiot as they run through the troubleshooting that, yes, I have already done and TOLD THEM I already did.

In all fairness, as someone who has been on both sides of this:
a) Sometimes it's policy. Prob not on a school district level, but for major companies you can get in trouble if you don't go through those basic steps with people.
b) Anyone can miss the obvious. I've seen a dev friend pull the 'omg why aren't my speakers working I've checked the volume settings and reinstalled the drivers and....' only to realize they left the headphones plugged in.

The issue lies in that the tone can come across for two reasons:

Some people just suck at empathetic communication, so they come across with that 'talks down to' demeanor.
When you talk to people, day in and out, who do get rude and snippy about every. little. thing. (trust me: if you're nice and patient with tech support, you're a rarity) it becomes hard to keep up the 'chipper' exterior.

I mean, they could just be snobby, but it's a complaint I hear a lot ('I know what I'm doing, how dare they take me through these basic steps like I'm some idiot.') and it's sort of frustrating.

Tinuviel

@Auspice said in Real World Peeves, Disgruntlement, and Irks.:

Prob not on a school district level

It's policy. Worked, briefly, at a tech helpdesk for our equivalent to a school district. It's basically the same as a corporate gig. You have a script, your calls are recorded, and teachers/administrators think they know everything so you have to follow the script so you're protected from their arrogance.

Auspice

@Tinuviel said in Real World Peeves, Disgruntlement, and Irks.:

@Auspice said in Real World Peeves, Disgruntlement, and Irks.:

Prob not on a school district level

It's policy. Worked, briefly, at a tech helpdesk for our equivalent to a school district. It's basically the same as a corporate gig. You have a script, your calls are recorded, and teachers/administrators think they know everything so you have to follow the script so you're protected from their arrogance.

Well, corrected on that front then!
I'd have thought it more casual than that (but then again, my only experience remotely near to IT in public schools was a contract during which we upgraded computers and networks in elementary schools in DC).

Tinuviel

@Auspice It's government work, it doesn't get casual.

Auspice

@Tinuviel said in Real World Peeves, Disgruntlement, and Irks.:

@Auspice It's government work, it doesn't get casual.

look I already made the initial payment for my teaching cert. I'm invested. You can't scare me away.

Tinuviel

@Auspice Ah, the real reason people stick with being educators.
The sunk cost fallacy.

Auspice

@Tinuviel said in Real World Peeves, Disgruntlement, and Irks.:

@Auspice Ah, the real reason people stick with being educators.
The sunk cost fallacy.

doesn't that go for every degree?

(In all honesty I've found myself utilizing the studying I've done so far on teaching in discussions at work as to why we need to deliver the training this way.)

...they weren't happy when I broke down why no one was engaging with the 'workshops' so far (they were a bunch of slides along the lines of 'In this section we will discuss:', the developer* going on about the tool, then doing a quick flyby of how to use it).

*T is a great guy. I love working with him. The one-on-one deep dive sessions we've had are great. but that's partially because I know what questions to ask. But traditionally, having your developer be the one to walk end-users through how to use something is not the best plan.

mietze

I had a really scary day at work today and adrenaline crashes suck.

Ganymede

@Rinel

Snipes? Snipes.

letterkenny snipes

silverfox

@Auspice

I wouldn't mind, except that I've gotten to the point where I put a list of everything I've tried in the help ticket, or list it when describing what is happening over the phone and they STILL ask if I have tried restarting.

@Tinuviel

Our IT doesn't have a script they use.

Taika

@Auspice - late to the game, but my gramma drank tonic water for cramps if bananas didn't do it. They used to prescribe quinine for cramps, but stopped. Guess what tonic water has :3

Auspice

@Taika said in Real World Peeves, Disgruntlement, and Irks.:

@Auspice - late to the game, but my gramma drank tonic water for cramps if bananas didn't do it. They used to prescribe quinine for cramps, but stopped. Guess what tonic water has :3

And it's because of the quinine that it glows under black lights. (I was once tasked, in helping organize a TEDx after party, to find the lowest ratio of tonic water to water so an ice sculptor could make us one that glowed).

Unfortunately, I absolutely loathe tonic water.

I should probably just start taking a potassium supplement. Every ER visit, surgery, hospital stay....has involved them fussing over how low my potassium is.

Auspice

Now for a different kind of peeve:

People who speed up in parking lots just to cut you off need to go to the special hell.