Werewolf often seems to end up orphaned at launch with these WoD mus, I've seen it a couple times now at least. Castiel kinda had the TL position fall in her lap due to Ahri vanishing, and has no notes for Ahri's setup (the wolfblood killing virus, the conflict between Azlu and Beshilu, the 'Protectorate' of werewolves which is essentially a Forsaken version of a Pure Confederacy if I understand it right, a bunch of united packs) and so she's got the unenviable task of filling in the substantial blanks while picking up all the slack from WW waiting for Ahri to show back up (a backlog of apps and associated jobs). She seems to be brushing up on/preparing to deal with Fetishes, which are their own headache altogether. If you feel like you've been waiting for an unreasonable amount of time - and I think a week is too long, at this point, since the game is live - you ought to nudge another staffer in order to get some help. Gabriel was very helpful and accommodating to me when Ahri disappeared and I'd been waiting the same amount of time to hear back on my app.
So far, Cas seems to be just what the sphere needs, honestly. She was quick to institute Aspects from Signs of The Moon, and I believe the prereqs for their benefits are trimmed down to PU 3, 5, and 7, instead of 3, 7, and 10. I don't think it makes up the power disparity between Uratha and Sin-Eaters, or Vampires with their 2E influenced physical disciplines, but it is certainly a step in the right direction. If she continues to institute similar houserules, which help players to define their characters and benefit from that mechanically, or simply updates to Werewolf's base advantages, like regeneration, we'll definitely end up with a template that is - for once - robust and dangerous enough to keep up with the bigger, badder splats in WoD, without relying on powergaming built around Rites. This is important on a MU with Mage, Geist, and Super-Vampires, which is so encouraging of cross-sphere RP. I think Cas definitely deserves patience as she figures out where to go and what to do with what she's been given.