@Arkandel
I'm a cake decorator and a freelance illustrator. So by plan, I mean...more than the day of the event for some crazy elaborate cake, and for drawings, more than a few weeks ahead of time.
I had to tell some poor lady that, no...I couldn't do her friend's elaborate wedding cake the next day, let alone in the next hour, this past weekend (frequent occurrence...I do what I can, but
come on...). She thought you "just came in whenever, to get one" and pointed at our styrofoam display cakes =|
And the drawing thing... Customers who get mad at me for not being able to get them a custom drawing in a week (finished and shipped to them, of their own photo), this time of year.
That kind of planning. Or lack thereof.