Any game owner has to choose whether they want to obscure any information on their setting for story purposes, knowing full well that if they do so, they will be accused of favoritism and stuff like that down the road. You just will. If players try to do something and don't understand why it doesn't work, and if explaining it would cause gigantic reveals that spoil major plotlines, there's just no option but to sit there and have a ton of people talk about how bad and unfair you are. And if you have a completely transparent game, where everyone knows everything about the setting, you really lose a core appeal that is the heart of why some people (by no means all), play these games. Staff just have to decide if they want a living, more full fleshed world that has things to discover, and are willing to take some really unfair punches for it.
Like let me give an example.
Say someone creates a setting that is set on earth, and is seemingly post apocalyptic with very limited information about why. A deliberately obscured past, history eradicated, that kind of thing, with players starting to piece together what happened. Some find out that the few cities they are left in might have been part of an intergalatic empire, though they just don't have anything like interstellar space travel yet.
Now, some players are really captivated by the mystery of this and are chasing down storylines about it. Some REALLY want the achievement of their characters being admired by the first ones to do interstellar travel again, and are super hungry about that. What they don't know is that ships are not the limiting factor here, because of the Giant Angry Space Slug that eats anything that tries to go past Jupiter, or the Impenetrable Ring of Space Fortresses created by the alien civilization that reduced mankind back to earth that destroy anything leaving the solar system, vaporizing anything that comes close.
So players that REALLY want the achievement of getting interstellar travel ask, 'So will we be able to leave the solar system soon?' and as staff you say, 'That's likely not happening anytime soon'. They grouse but they don't touch it.
Meanwhile, the players super wrapped up in story, find out about abandoned moon bases, and want to check out the moon base, and build a rocket to do it. Just to the moon and back, so this won't go by the Giant Angry Space Slug, and this definitely won't go by Ring of Space Fortresses. Just to the moon.
The latter category of players will freak the fuck out. They will say up and down how mean and unfair staff is, and how ridiculous it is that group A is building a rocket to go the moon, when they were very clearly told by staff that interstellar travel wasn't happening anytime soon. Months of complaints on discord, constant whispers about staff can't be trusted, etc, etc.
A lot of people are like, 'well why didn't you just let people build a rocket and die to the space slug, or correct this', and that's really missing the point. Those people definitely aren't going to be any happier if their characters die. They are after the achievement and admiration of their peers. Being a warning to others is a thing they hate way way way more than staff bias, and they would call it mean staff anyways if their characters died. The whole reason they asked oocly if it was possible was to avoid looking bad by trying and failing.
And it's annoying but it doesn't matter. The people that are invested in story will appreciate it, and going full transparent to appease a group of people that just don't enjoy games the same way just makes for games that don't take any risks to entertain people that deserve it. I think staff just has to be willing to deal with people that gripe that don't engage in the same way.