I don't know if I would call it 'good tv' but I am enjoying Warrior on HBO Max. I was always a Bruce Lee fan as a kid and Enter the Dragon is of course on my top ten due to this.
Between this and Cobra Kai I am pretty content. Although I think Warrior just got canceled after season 2 I hope they find a route to make more. To be fair I'm only on episode 6 of the first season.
@rightmeow So I run business ops with about 3k or so in my call center organization which is the fourth largest cable/Internet company in the United States.
During Covid we have sent many home. If an agent gets good survey results or exceptionally high productivity at the end of the week we will send their family a pizza dinner.
Strategically rather then doing traditional call center KPI evaluation we have gained a lot of buy-in switching to a Calls per Effective Hour Model. We take the CSR/TSR agents number of Calls per Hour. Simply take 3600 seconds and divide by their handle time.
So if a rep has an AHT of 600 seconds their calls per hour is 6.
Then we determine Effective Calls per Hour by two of our most important stats (Transfers + 7 Day Repeats) which are pretty common KPI depending on what your business is.
So if a rep has a 10% transfer rate and 10% 7 Day Repeat Rate (Meaning the customer calls back within 7 days) they would have their Calls per Hour modified down 20% to determine their Effective Calls per Hour.
In this case it would be 4.8 Effective Calls per Hour.
In call centers it sucks when you have someone who has high AHT (Handle time) but does amazing with the customers. By being good reps they transfer less and generate a better customer experience but we penalize them for a metric that in wholistic customer care they are doing what they should be.
Outlining this out and changing scorecards to include this and quality has worked wonders for our organization. It's brought some fairness into those special people that just spend a lot of time with their customers but the results are company beneficial.
I found clear logic and approach of data and performance is always driving performance. Then taking that performance and doing minimal things where you send their family pizza to 50 or so people each week goes a long way in the world we are in.
If you want to IM directly for any other advice or details I am happy to dialogue on it.
I also listen to calls with agents and encourage all my business leaders to do so. Active call calibration at regular intervals shows you are involved and make them a part of the call quality process when you can.
I am not a talker to family or friends. Not about me. I spend all of my days making life the best it can be for my kids, wife, and family.
I do good works, I spend a lot of my time leading local BLM rallies, fight racism in deeply racist areas through legal and government work. Heck I spent my stimulus checks on food and give it out to my poor community. I love this life. I love seeing my sons mature and grow. There are friends here I have made RL. Whenever I see someone in need I help. I have always been a good person.
I was sent to Dallas to undergo testing neurological testing all day tomorrow and again Monday. I used to be an MMA fighter in my early days. Not bragging I was terrible and took way more “L’s” the. “W’s”. I just assumed it was getting worse from that and that getting back on a real healthy life kick would solve it.
MRI came back as potentially white matter disease. 6 month to 4 years. My neurologist sent me here because she wanted me to have the best outcomes and wasn’t experienced with someone at forty having the nodules and white matter at the amounts I have in my brain. I am just watching the clock tick by the seconds in dread. I should have told my wife I needed her here. I shouldn’t have played strong. I told her I was okay and we would deal with it as it comes. I feel guilty lying to her. I wanted to cry and scream. I told her basketball coaching was more important and her team is in a playoff run about to lock up with a W tomorrow in their district. And the crap of it is I know I would lie to her again.
Not asking for help or intervention. I just needed it out there. All I can think about is how I don’t want to be a burden on my children or her. I don’t want them to have to see me less than who I have always been. I get that is the wrong way to feel about it. I am smart enough to hear the other side and contemplate it. But that is and never will be me. I fought hard for my life, my successes, and even if it is the worst I know they will want for nothing. My sons each independently will always have a roof over their heads for the rest of their days to fall back on. I worked hard for that and got to the point where I started contemplating retiring at forty-one this year to see the world and doing all the things I dreamed of. We were going to take our sons and start in Croatia and every three months move to a new country for two years to try and find our second home. We decided to work four more years because of Covid.
I am sorry.
Thanks for hearing me out Internet (mostly) strangers. Again not a cry for help but just needed to speak and feel like someone can hear it without repercussions. Lol, I am hoping it is MS.
Sorry for the loss. To you and those that knew Saffron.
I enjoyed Lou for the little time that I was able to play him. RL won. Really liked a lot about the game and the connectivity staff was willing to put out there for players.
Thank you.
I have been playing Lou and loved most the scenes in the game. I really loved the staff run plots and the frequency of them.
School started back up (two male children in the house) with one in band (Football Friday is spent at the games watching him) after we were all quarantined on the 24th.
My wife and I recovered from Covid-19 (I work from home so my breathing is a non-issue but man I hope it gets better in a few months) and she is back to teaching and coaching basketball at the HS. This also eats into my time as I help out a lot.
Also, I do a lot of BLM protesting and things like a BLM BBQ (socially distanced and masked) at my house on Monday have me away this week.
So for me it is more circumstantial.
But...
I am utterly intimidated by the web portal and long ongoing scenes. I am so used to old school staff run plots and I don't like to RP spread out over a long length of time as I lose focus and interest when it is so slow-moving. I feel like I may be missing out on the game a bit this way. This may be me aging and just not adapting but I'm intimidated by the RP setup a lot except when it is an event I can sign up for and ends so I can plan around it with my life.
Loved the first episode. Love Love Love.
Liked the second episode.
Meh on the third episode (although I recognized the boy and the Ouiji board right away and was like Ohhhhhh he is going to have a bad trip! I know why! I know why!) and that was the one thing I really liked about it.
Good on them!
As a long-time shameless suffering Suns fan though they should just award them the bubble championship and pack it up!
No, seriously though I hope they are done with sports for the year in the name of racial equality across the board. (NFL, etc.)
If anyone is in the hurricane path I am east of Tyler, TX and my home is open. (My wife and I are Covid recovered and she is back to teaching).
I may be taking my boat if needed for water rescue but my wife will be home to welcome and put anyone in need of evacuations up.
@Saulot One episode away from completing season 2. Love it.
They did a wonderful job in the events last night. I had a lot of fun playing Lou and to say how nice it has been to go into another world and drift out of the circumstance of the real is an understatement.
Hats off to them.
I mentioned a little bit ago I was in Hospice with my brother. He had cancer and I was the only one who could visit him as they limited visitors to siblings, children, and parents because of Covid. Just two sisters and myself were allowed as our parents are deceased and he had no children. One sister couldn't go because of lung surgery. One because she was an ER nurse and got covid; she has been on Workman's comp for two months due to the long-term damage.
I spent the last three days of his life there with him. Watching someone choke to death consciously is hard especially when it is slow over a couple of weeks and they are looking to you and begging for help each time. It was not until the last few hours that he slipped from consciousness. He went a week without food and it took five days of no real material drinking. He was a skeleton at the end.
I started getting right with myself. I hadn't been able to eat for weeks through the ordeal. Nerves, stress, anxiety, and depression. I threw up everything I tried to eat for the most part. But I got a week of time off from work and used it all week to get to a point where I could just breathe and feel alive again.
I got Covid symptoms late last week. Confirmed this week.
I can barely breathe without a stabbing pain in my chest. I've been in once for low OSAT and steroids and treatments got me back up. The doctor tells me to stay active to avoid pneumonia as I'm on the verge of hospitalization and today I tried to vacuum two rooms. I was drenched in sweat and couldn't finish and I am a pretty active for an unhealthy guy.
I am very active in Civil Rights in my community. It has been rough here. I have been protesting for BLM every weekend. In my community we were accosted by 1% bike gangs and the Aryan Brotherhood. One Trump supporter choked and assaulted the campaign manager for the local democrat running against Gohmert (of recent Covid fame). The bikers have threatened my life, stared us down armed while intimidating and making us feel utterly vulnerable and unsafe.
The next rally we had (black women's march) we armed about 15 (mostly black armed) of us. I made the news.. again. Biker's drove around our march throwing nazi salutes but kept away once we were armed. It was the most peaceful protest we have had here.
I've been asked to meet with the local sheriff (when I'm through this) and community leaders to resolve tensions and had to delay things. I'm also supposed to speak not too long from now on removing a Confederate Monument from our local courthouse. I truly truly want to do these things but only after I'm in the clear healthwise. And I have anxiety I may never be the same again.
Not a plea for help. Just typing it out helps. It's not my role in my family to be weak or in need. Or at least, I have a hard time doing such -- I'm always the person that is strong or seen as the leader I guess.
Cancer sucks. Covid sucks. Black Lives Matter.
Adding O'Gowan on Savage Skies and Lou on Euphoria.
Dealing with a lot.
I'm in Hospice every day now with my brother who is dying of two primary cancers. I'm watching him suffocate over and over while he breathlessly begs for help. In three months a man that was six foot five and 240 pounds maybe weighs 135 pounds. Maybe. Looks less.
Because of Covid I am the only one here. One sister had lung surgery and the other is a local East Texas ER nurse who got Covid and the Flu from a patient who came in and refused to mask up. Her lung damage is permanent it looks like she will never work again and gave up the best years of her life and the job she loved.
I can't see her. She was alone until recently and discharged with workman's comp. I can't see her still because the Hospice won't let me in if I do.
On top of it over the last four years my company has went from 1600 to about 150 right now. I have turned grey in the last four years. All those jobs shipped overseas and I have had so many conversations that were unfair to good people. Some of my best friends soon. A decade of friendship and relationships. I am in leadership and run business operations and so I have been following the executive decree. Each time justifying it with the heavy salary and now just riding it our for my 8 months of severance due for my years and level in the company. Now starting to think I won't make it to the other side mentally.
Soon as I'm through this storm I'm going to retire at 41 by the end of the year. It isn't worth it. I can't give my life to the machine anymore to line the pockets of other sewn through the greed and avarice.
Mostly, I just want to fist fight cancer.
If you and your husband would like to write a card or something and send it my way I would be happy to leave your thoughts and sentiments or something to represent you in your desire to be there for the March.
We will look at what happens with the pandemic after recent protests and assess. We have some more time (late August) before the March that the Floyd family and Sharpton are organizing.
We would likely quarantine on return regardless.
I think likely it will be just the two of us. The more I think about the risk with the pandemic to the children.
We in our hearts don't want to miss the event and it is worth the risk to us personally (rationally this may change give the course of the summer). But I don't think we want to put our children in the line of fire.
Thank you all for the thoughts and opinions.
So I am struggling with a parental choice.
Do I take my youngest son (8) with my wife and I to DC for the 57th anniversary of the March on Washington? What about my middle (13) son?
We would take them out of school for only 2 days.
Also weighing on me are the pandemic and safety.
My youngest son (mixed-race and very dark of complexion) we are leaning towards not taking. I do feel like later in life he would feel differently about not going (where he is indifferent about it now being 8).
My middle son is politically active and aware and would love to go but he has asthma and so I am leaning towards no but undecided. I think he would get so much out of it.
Criminal Justice reform is very important to us (my wife and I) and so we are certain on our going. We can easily get familial care and assistance in our absence if we go alone or with just one of the children.
Other parents? Thoughts?