Staff Transparency has two main branches that should be addressed separately.
- From a STer perspective, I think that scenes that involve judgment calls should have real reasons for being judged that way. Be they rolls, or considerations, or even a log of the discussions and agreements between all involved. And if those judgments are questioned then it needs to be discussed openly, with all the reasons for that call also discussed freely between all participants. There should be no judgment made on a STing scene that has reasons that cannot be discussed openly, with the caveat that sometimes reasons cannot be discussed while the scene is going on.
As an example, I recently ran a plot where one of the people involved thought I was being completely unethical based on the roleplay that they could see. I responded as best I could while the plot was going on, but quite honestly full and open discussion couldn't be had until after the scene had closed. In the end, I had logs, rolls, and numbers to back up what decisions I made, but to reveal all those to the person who thought I was behaving badly would have meant giving the person information of other people's IC dealings, or alternately giving away the end of the plot before it was a fait accompli.
After the plot ended, we had a long discussion about what was going on behind the scenes and why it looked, from an IC perspective, that certain things were unfair. I think (I hope!) the conversation ended in a good place, and the person who thought I was being unethical doesn't think so any more. Which is nice, as I like this particular player. That being said, that sort of transparency sometimes has to wait until after the fact, or the people involved in questioning would have to recuse themselves from the plot, in order for it to be fair to everyone playing. But I think you SHOULD be able to explain what you did, and as a STer you should be WILLING to explain at any point, so that people feel they have real answers. They may not be answers the players LIKE, but they should be able to get answers.
- From an OOC perspective, regarding player complaints, allegations of metagaming, and other problems - I don't think it's a good idea to force the person making the complaint to be named publicly. It's easy to say "well, you should be strong enough to stand up for yourself," or "if it's really a problem, you'd be willing to publicly say it's a problem" but the reality is that just isn't true. To Thenomain's point, a lot of women are afraid to stand up for themselves, or to say things are a problem that definitely are problems, and more often than not I've heard the "well, if you won't speak up then it's not a problem" is a rationalization I've heard by some of the worst, most abusive staffers I've seen as to why they won't do anything about what is a known problem. (Note that I'm not speaking of Ganymede obviously, having never staffed with her) Sometimes protecting those who are abused and afraid means keeping their problems anonymous.
What I do believe though, in matters of OOC Transparency, is that disciplinary actions should be made public. If someone is given a 2 week ban from a sphere, it should be posted to that sphere. "So and so is taking a break for 2 weeks, for disruptive behavior/player abuse/metagaming/whatever." Or if someone is banned from the game that should be posted as an announcement. "So and so is banned from the game for alt-cheating." You don't have to go into every sordid detail, but if you make a decision to ban or suspend someone, have the balls to say why, and let people know publicly that Something Was Done. Too often even when staff takes action against someone, no one knows it actually happened so it looks like staff is doing nothing. This creates a culture of distrust, and a sense of "well, if nothing is going to be done why bother complaining anyway?" And then that leads to a spiral of misery where the playerbase no longer trusts staff, even if staff is trying to take action. If you complain, and you here "this was handled" - I think that's also not enough information. If you complain and instead you get "I spoke with so and so directly about his repeated attempts to OOCly pressure people to TS him, and let him know that this is not okay, and he is suspended for 2 weeks from playing this character and has been told that he may not address this issue with anyone he has pressured in this manner," then that's better. It sets specific guidelines and expectations, so that the people involved know where the line is now, and feel comfortable knowing you do too. And then you post on the board - "This person is suspended for 2 weeks for trying to pressure people OOCly to do things ICly" - and the game knows that you'll take action to protect the playerbase. And if said person comes back and does the same thing, then you get to ban them forever and no one is surprised.