Posts made by Macha

@jennkryst Sad. I remember watching Quantum Leap as a little kid, and when I watched BSG later on in life. "It's AL!"

So, after more than 3 weeks, I finally got approval for my gaming headset... but they're trying to say it will be furnished by employee..

Uh, no. That was the WHOLE FUCKING POINT for getting an accommodation.

A lot of my favorite recipes are for slow cookers, and well, reading these, I wanna slink away in shame.

EKG looks good, we'll see about the bloodwork. One step closer to ADD meds!

@ominous Please peeve. Let me feel less alone.

P.S. So I did the thing they've been asking me to do. I got screamed at by two women on a speakerphone, and it shoved Anxiety over the edge into tears. My roommate was telling me to hang up on them. So I did. And then, still in tears, I called my boss. Because this is bullshit.

Still can't use the spreadsheet. Workaround from Friday is no longer working.

they want me to 'just put it in an email'. Like I'm going to remember everything in the spreadsheet I can't even get everything from.

So today I have bloodwork and an EKG for ADD meds.

Log into work, and nothing works, on top of the fact I'm still stuck trying to do this bullshit that's ramping up my anxiety. (Current state is tight chest and stomach threatening to vacate contents)

I'm trying to get my supervisor to help, and he's ignoring me.

Jesus Fuck

So, I did something today I might get mocked for. Roommate wanted to go to the psychic fair in town, so we did.

I got some pretty rocks, and then went to a medium for a reading. All this woman knows is my first name. I sit down, she takes my hand and goes. "Oh, you lost your mom at a young age. She says she's sorry, she didn't abandon you. She always heard you when you talked to her. She didn't leave.

... And now I sit here with this, and the rest of what she said.

Well, I went and did it. Bought the supplies, the mailing stuff... yeaaaaah.

-head desk- It just hit me in the chest. I maayyyyybe should have given myself a day or two to get over the anxiety attacks from yesterday first.

But it's done now!

I am trying to comply and at least attempt to do this as long as I can stand it.
...the spreadsheet doesn't work. They have no workaround, and the request to put office in my Workspaces still hasn't been answered.

So now they want me to half ass it, and write it in an email. Are you KIDDING ME. There is no way to keep that organized the way they want.

@catsnake One mistake, that she let someone else borrow her bike when she shouldn't have? When she had possibly been drinking?

I'm pretty sure a lot of us have done dumb things under 25, while intoxicated.

And if anyone is curious, yes, this is also messing up my anxiety and has me a wreck. But I can't do this day after day.

Currently on hold for EEOC.

[1:14 PM] Boss' Boss
I don't know what to tell you, other than what I have already said. This is the assignment. The job has clearly changed since you were hired. You were not hired to work from home, but here we are. No matter what the job description said when you were hired or what is says now, this is not outside of the scope of what we do. The essential duties is never going to describe every possible task. Please log in to Genesys if you're not/havent and start taking calls.

[12:58 PM] Boss' Boss
I am not able to approve an accommodation, that is not my job. Supporting the call center in times of need is not outside of the job description of the outreach department. Most of what we do is in support of the call center, especially for our WFH staff. I suggest you try the task before making decisions about it. If you cannot perform the task being assigned until your MALT request is approved, you would need to use PTO or LWOP. This is the only assignment available for you right now, per project management. My entire team has been tasked with assisting the CFEEC unit.

[1:03 PM] Macha
I recently re-read the job description that I agreed to. It makes no mention of doing inbound call center as part of the job summary. I am fully aware you can not approve an accommodation, nor am I expecting you to do so. But this was a sudden shift in my expected duties, and I could not foresee needing an accommodation, either. There are other tasks I could be doing to assist, such as setting appointments for RL. But I needed it to be made fully clear what I was doing trying to get an accommodation, and why I was seeking it, so you are fully informed of what is going on and what may happen.
Job Summary
Essential Duties and Responsibilities:

• Develop working relationships with customers and monitor engagement and progress.
• Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
• Conduct workshops and other training related services for customers.
• Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
• Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
• Follow-up with customers to ensure that their needs are met and questions and concerns are resolved.
• Interact with other team members to provide expertise and assistance in resolving participant issues.
• Maintain accurate and timely case notes on all customer contacts and document activities.
• Share information about outreach and engagement efforts with project staff.
• Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.

ETA: I love the 'try it before you make decisions". I don't need to TRY it to feel my anxiety going up.

[12:41 PM] Boss' Boss
If you need an accommodation, you need to go through the process of an approval. You do need to do the assigned task until you are approved. The assigned task was sent to you in an email by CFEEC supervisor Moksha yesterday, it includes taking inbound calls through Genesys and taking messages due to high call volume. Please start this after lunch and send your spread sheet at the end of the day to Moksha and cc Jim and myself. Thank you.

[12:52 PM] Macha
I am trying to get an accommodation. But as this task is not in the job description for a CSR outreach, I did not know that I would need it and it is not an instant process, as you know. I needed this in writing, so should something happen, I can show I attempted in good faith to make Jim, yourself, and management aware of the issue at hand. I will be taking this conversation as your written understanding of my attempt to get an accommodation, and your awareness of the issues and possible outcomes. I will be keeping this conversation for my records.

Wait. I have all of this in a chat message in teams, with names and time stamps.

that's in writing, right? I copied it and emailed it to my non-work email, Just in case.

they have chosen to fuck around and find out.

"Management says you must do the assigned task until the MALT request is approved." (Malt takes 2 weeks to do anything, min.).

Me: I need that in writing, in an email, please. That it is known I have opened a MALT case for this, and explained why, and am still being asked to proceed.

So we have gone from threats of writing me up for insubordination, to "I'll talk to management and see what we can do."

All because I told boss' boss that I would be happy to start on this task, so long as she provided to me, in writing, that she understands I have anxiety, and doing said task may exacerbate said anxiety.

She asked me to explain to her what the difference was. So I told her. Outbound - I choose when the call happens. I need a minute to breathe, or have a snack, or check my sugars, I can do that. I can't, when I'm in an inbound queue.

I explained I took this job to get away from inbound, because the last inbound job I had, I was stuck on a call, no one would come to relieve me, we could not hang up (it would be a firing offense), and I sugar crashed. By the time I could get off the phone, I had splotches in my vision and couldn't even walk to the break room (I had been given shit for trying to keep 'snacks' at my desk), because my eyes were starving for glucose.

While I understand these calls are not nearly as long or involved, anxiety is not logical.

I also called their Accommodations team, started a case, and got my doctor's office faxing over a letter saying "Yo, she got anxiety."

I was so hoping to get her to put it in writing. Damnit.

@ganymede Yeah. I just checked the job description for my position.

Nowhere does it state even so much as "other duties as assigned".
I took this job to get out of inbound call center.
I am about to make both my boss and his boss put in writing, that they are aware I have anxiety, and that they are aware I have brought up my concern that insisting I do something outside my job description, may exacerbate said anxiety.

I also already called my doctor.