Another thing,
I used to and I still hear/see people spending like TWO OR FIVE HOURS fucking negotiating with players. As a staffer, you are not there to be their friend, you are there to be their game leader. You make the decisions. Your job is not to change their mind about your policies, your job is to enforce your policies.
Enforcing your policies means explaining them, showing the player how to act in accordance to them, and making sure the player understands the consequences for not acting in accordance to them. You can do this in a manner that is completely respectful and professional. NOBODY is entitled to exceptions to rules everyone else follows, so NO, you can not negotiate an exception. NOBODY is entitled to acting like a shithead, especially on an online platform where (a.) you have a backspace button (b.) you can come back when you feel better, no matter how bad your gluten allergies are or how many heart attacks you've had. And NOBODY needs an explanation as to why you have expectations for courtesy among players and staff.
Yes, you want to be just/fair and respectful to your players, even the asshole ones. You will need to listen to them because their feedback, even when rudely stated, is necessary for you to be a good leader. But in so doing, you need to be on top of your shit. You need to be aware whether the discussion you're having is confronting the bad behavior, or whether it's discussing its cause and context. Because you can discuss its cause and context for a year and not fix the bad behavior.
ETA
YOUR STAFF ARE PLAYERS MAN
I really like By Right Of Blood. With the recent slow but stead influx of new players I am optimistic about it, but I am sad that I have to work uphill since I let it get completely ruined into a Staff And The Superfriends Sandbox during 2013 and 2014.. (I didn't know who Yseulte@HM was and let her essentially be head staff)
The way I did it was by suffering that stupid-ass "I don't want to hurt my friend's feelings" delusionalness. I did not have the common sense to realize that if you don't want to take corrective action on a staffer because "they're my friend," pick up your nutsack and do it the fuck anyway.
That 5-part thing I mentioned doing to players, you do to staff too:
Like,
(1) I noticed you haven't been logging in to your staff alt.
(2) I know RL can be really distracting and stressful, but the game needs to move forward. If there is something going on that's keeping you that I can help with then we can talk about it later, but in the meantime your absence from staff means that your jobs and your plot are going stagnant and the slowdown is discouraging players.
(3) So, I need to know by tomorrow whether you can get these jobs and scenes moving within the next two days. .
(4) If you can't, I will need to reassign your +jobs and involve an additional storyteller in your plots so they can move forward until you can make time.
(5) Do you have any questions or concerns about this?
And then keep and log that conversation so that later on if they fuck up again you can have another chat with them Because you're going to get "you never told me"-ed.
(1) Hey, I need to talk to you about those +jobs and scenes we talked about last week because I haven't seen your involvement in them.
(2) I've had to rearrange those +jobs to StaffJimbo and StaffBertha and the workload is unevenly distributed as a result so some +jobs are taking longer to fulfill.
(3) I need you to make a decision whether or not you have the time to continue staffing here.
(4.) If you choose to remain on staff but your +jobs continue to need reassignment, then I will need to go ahead and remove you from staff and find someone who has time.
(5.) Do you have any questions? I know that this may be disappointing. Please don't be mistaken: you are always welcome to play here. But if the game can't move forward, then there's no game to be a player on.
See, it's beautiful. If they get butt hurt to the point where they stop being your friend, then you did not lose a very valuable friendship, because apparently the only currency in your friendship was an online game with strangers about imaginary people.