I'm not going to touch the objections to the article with a ten foot pole. (Not even someone else's ten foot pole.)
@Swaggot said in Making a MU* of your own:
@surreality I think there's a lot of malice that gets attributed to simply saying "I don't like your character idea" to people.
It isn't really even a case of ascribing malice to it, really.
Most people aren't going to bother making a character they don't like or aren't eager to play, and put time into doing it, so even before the character gets a yes/no to enter the game, there's some measure of investment there, even if it's just a minor investment of time spent going through whatever motions are of the initial chargen process. (Considering how involved or time-consuming that can be for some games, this isn't always something that somebody could breeze through in ten minutes or so.)
So for some folks, they're looking at it as: "You wasted my time, you asshole!" in addition to "What do you mean my Unicorn Star Princess Ninja Babe with Sparkefairy Magic and the ability to control turtles with her mind isn't the most brilliantly original and thematic concept ever?!?!?!" (<-- Not an actual concept that I have seen pitched, but less dumb than the actual dumbest concepts I have seen pitched.)
...none of which is good. For that player, it does suck. They liked the idea enough to try to make it, and they have now wasted their time.
Sadly, it's often people asking for the weirdest, most out there, most 'did they like, even read the game theme or setting?!' concepts that will be the most vocal, histrionic, and irrational about this. This is because they usually have read the theme and/or setting info, and they really just don't give a fuck, because their idea is just that special, and clearly you, the staffer, will be so blown away by their masterpiece that exceptions will be made for them (even if everything says no exceptions will be made to anything for anybody).
No, really. It's like a sliding scale, it really is. The borderline crap? Most people are all 'eh, ok, I'll change X' or just drop it and try something else with minimal drama. The more batshit bonkers the concept they're pitching, the more over the top crazy the response to the 'no' is going to be. I'm sure there's the rare exception to this, but I haven't come across them yet.
I don't blame you for not wanting to do the customer service rep thing on your games, though. It's a game. You're staffing on this shit because it's something you do for fun. These things almost never generate revenue and real profits, so I don't think there's any expectation of impartiality.
I don't actually staff for fun (because mediating arguments, doing jobmonkey work, etc. is not remotely fun), or with even the faintest interest in financial gain; financial gain is not even a factor I bother to consider. I staff to help facilitate a space where fun can happen -- for others, for me if there's time for it, and ideally for both.
Only some people want to hear 'that's crap, gtfo with that shit' and consider the matter closed. Others want to find a way to work with elements of what they came up with and try to find a way they'll work, which does involve changing things to reach the point at which the 'no' becomes 'yes'. I've seen considerably more of the latter than the former over the years.