@Meg Have you had a relationship with staff prior to this game? A friendship, specifically.
There are times I've come across players with a notable comfort with staff has been because they know them OOC either as friends or from other, older games. It gives the impression that in order to speak with staff comfortably, there needs to be an established trust that precedes Arx. Which also makes players hesitant to speak up or out about players with that kind of established relationship.
I am not comfortable speaking to staff. It's very difficult for me to trust them. I get incredibly anxious and check and recheck everything I write to them, to the point that I will give up and stop communicating because I'm afraid I'll be taken the wrong way, and just deal with the problems or issues I encounter in the game silently or do my best to work around it.
Staff has misunderstood me more than once and when I explain myself, I'm sweating bullets worried they will just ban me because they do not like my style of play or the way I've been represented. To my knowledge, I have never interacted with them outside of Arx, in previous games. When I have the attention of staff, I get nervous, as in the past attention from staff means you've done something wrong and/or they are watching your every move, waiting for you to fuck up so they can kick you out. The banning is triggering me pretty hard; it's to the point I'm not logging in to the game much, not since last week. It seems there are no assurances that I will be able to defend myself, and staff controls all of the information given in the game as far as the reasons why. One has to query others at their own risk to find the other side, or come here when pointed to by friends.