Oct 28, 2016, 6:53 AM

This is the danger of having too many guidelines in your policy.

If you see someone doing something wrong, even without a direct complete, drop the fucking hammer on them. End of story. If they whine that it's not in the policy, point out that the overarching policy is "don't be a jerk" and that staff doesn't actually need a complaint if they observe someone being a jerk.