@surreality said in MU and Alternate Channels:
@Meg I think in the case you had specifically, I'd call it too few staffers available rather than laziness, but there are some times I've seen lazy as the cause. Sadly, sometimes 'too many' staff creates the same problem, since no one is sure who has the responsibility to do this, so you have lower tier staffers afraid to say anything without approval from on high, and upper tier ones thinking the lower tier staff will handle it.
Sometimes, things really are so black and white there's no conversation to be had. ('Is VASpider/Rex/Jeurg', for instance, at least to me. <cough>)
This can be a pretty complex issue in my experience. One of the biggest reasons I've personally seen that an investigative or preventative conversation might just not happen, or not happen in a timely manner, is that the person who needs to be talked to will inevitably emotionally exhaust you in the course of the conversation. Sometimes deliberately, sometimes not, and people just aren't very understanding of it when you try to draw boundaries with these people because it's easy to portray it as just clubbing whoever you're trying to handle.
You deal with that enough times and you stop wanting to try to engage people like this if you can avoid it. Somebody who can actually engage all the various personalities and their quirks regularly and get stuff like this done is a god damned treasure.
EDIT: Not suggesting that @Meg here is one of those people, I have no idea what happened with them.