@surreality said in Reporting Roadblocks: Denial, Fear, Shame, Guilt, Embarrassment, etc.:
What do you think games can do to help? (Not resolve, but help.)
I'd start by changing the disclaimer from "tell us immediately if you're being harassed" (or whatever similar sentiment) to "we're here to help you, so we hope you'll feel safe coming to us right away if you're being harassed." It's a minor change, but the first sentiment is very... well, it's very confrontational; not necessarily toward the victim--though there certainly is an angle there in the implications, that since it's phrased as a command, you have done something wrong and/or punishable if you fail to comply--but certainly toward the crime itself. That's a bad thing because it stresses the importance of the crime over the importance of the victim's needs, which as an aside is a cultural problem we need to deal with: go Google "Al Franken harassment" and count how many headlines come up that name the actual woman rather than calling her 'woman who accuses Al Franken' if you want an example of what I'm talking about.
But anyway. By changing the statement to "we're here to help you, there's at least an implicit promise of comfort, and that staff will listen to the victim without discarding her as having played her part in the procedural drama of hunting down the wicked harasser. It's a good start.
I think the logical follow-up to that is to look for staff that has experience with victims. We're off-balance, so we need someone who knows how to approach us and how to not knock us further off-balance than we already are. This may mean letting an accusation go because the complainer isn't willing to pursue a course of action for whatever reason, and that needs to be something that's okay. The victim needs to know that though one person on the game has violated her dignity for the sake of his own needs, the staff won't do the same thing to her.
I think the logical follow-up to that is to have a policy in place protecting the confidentiality of any communications. The complaints are only for the eyes and ears of the advocate-staffer, not for anyone else, especially not staffers who feel gung-ho about "protecting other players" by taking a victim's complaints and beginning an investigation anyway. Don't be that guy. That guy might help some potential, future victim, but he does so at the expense of hurting the victim who's already here, and that's fucked up. The victim you have is the one who deserves your concern.
Anyway. I'm going to see a movie in fifteen minutes, so that's all I got for top of my head ideas. Feel free to criticize them if you think I'm overlooking something.
What do you think individuals people do discuss these things with should do to help?
The first response to the story always has to be, "What do you (the victim) want to happen here to be safer and happier?" Obey her wishes as best you can. What she wants may not be what's best for her, but it's not your place to make that decision. You may have to negotiate a compromise--obviously, not every wish will be ethical to implement--but the goal should always be to give her what she needs to restore her sense of agency.
What do you think individuals in this situation should do when confronted with these feelings?
Whatever they can. I've discussed how idiosyncratic my own coping mechanisms are, so I'm not going to suggest there's any one correct way for a victim to respond. The context of who's involved, the risks, the consequences, and the needs of the moment are all too complex. If you've been harassed, then you do the best you can with what you have, and please don't beat yourself up if hindsight reveals you didn't choose the optimal course. You're muddling through a hard, scary time: no one blames you for not thinking straight.
Except assholes. They blame you, but they can go to hell. People who've been through it are with you and support you.