@surreality said in Reasons why you quit a game...:
Re: professionalism, it depends on what someone means by it, IMO.
To some, this means civility.
To a smaller some, this means the customer service mentality of 'the customer is always right' + 'I am free to be abusive to a customer service representative and they have to sit there smiling through it'.
I'm down with casual (read: not super formal/detached/distant) conversation in which everyone recognizes that everyone in said conversation is a person worthy of respect and the benefit of the doubt regardless of their position or role on the game. I am not down with the 'free to be abusive to' interpretation, but that also goes in all directions, as that's not acceptable from player -> staffer, staffer -> player, staffer -> staffer, or player -> player, so far as I'm concerned.
To me, professionalism is:
- Civility
- Timely response to issues
- Ethical behavior
- An awareness of our own limitations (like, COI)
- Treating the commitment as a serious thing.
I don't buy into the whole 'the customer is always right, you have to take abuse everywhere' part of it that some retail type professionals have to deal with.
Staff are people and deserve to be treated respectfully, same as any player, and anyone being abusive towards them should be booted from the game, same as anyone being abusive towards someone else.
BUT. Staff should not feel free to snark, to bitch, to belittle, to answer jobs of their own or their close rp partners, to just ignore jobs until they turn red and then send off an idle comment that just resets the timing of a real response, should not take an attitude of speaking down to players, ... and so on.