In my experience, there tends to be a certain constantly recurring pattern with complainants on games. Or, rather, a certain kind of complainant.
There are definitely people who legitimately do something dumb and have to be talked to because you get a preponderance of logs from more than one unrelated source reflecting this or they're just stupid enough to do it on a channel or in a public area where the staff member sees it themselves.
But I'm not talking about that kind of player. I'm talking about the player who is perpetually tattling on a player or a group of players they've decided is the sole source of every woe on the game, real or imagined. Usually imagined and it usually roots down into a classic case of sour grapes grindy axe because they got outfoxed or outclassed or were socially rejected or not picked for some IC kickball team or some combination of these things (in or out of character) by this player/group.
Asking for logs is a nonstarter because they just don't have them and are working off heresay or the logs they do provide when read by a third party not layering a certain kind of tone in an interaction aren't actually reflective of anything other than the player just not liking the outcome of something. At that point, the error is really more about this case of sour grapes grindy axe that this player has come down with and won't be cured until they use every fit of pique until the object of their scorn is run off the game by staff.
I have a hardline view about that sort of thing in that part of the reason why that kind of person poisons the game atmosphere for as long as they do is because game staff collectively lets them. They don't want to police feelings or social slap fights but in doing so, they empower this player to hold OOC court among other players to rumormonger and witchhunt. The conversation that can avoid this kind of situation probably shouldn't be 'please provide a log'; it really should be 'if you're struggling to just be mildly content with your lot here; maybe this game isn't for you'.