@faraday said in Emotional separation from fictional content:
@Thenomain said in Emotional separation from fictional content:
I agree with you entirely, of course, but I thought the complexity of implementing something this simple needed singling out. How many people here have lost trust in staff, players, or even an entire game because the line you expected turned out to be argued or even outright told was wrong?
A lot of people stop engaging rather than causing trouble for themselves.
I think for me this comes down to the same old adage: You can't use code to fix social problems.
You can, however, use code to make specific kinds of communications easier. I remember years ago on the old X-Men Movieverse MOO, we basically made up an @askstaff command that sent in an automated mail to staff with all the mail switches already handled and whatnot. We made it simpler to engage in a certain kind of communication with us, and a good number of people in the playerbase really liked it and people used it. It lowered the bar of difficulty on contact just a bit.
Sometimes people have had really bad experiences with staff on other games and it leaves them really hesitant to reach out on new games. This is super frustrating on the staff end, when you try to have that open-door policy, be reasonable and approachable and friendly, etc. But sometimes people have trouble anyways. I'd see putting in an easier code structure for lodging complaints (not necessarily anonymous) as just lowering the difficulty bar for the process of making contact with staff at all.