FUCKING ADOBE!!!!
So. Buckle in. I need to vent like whoa.
Back in October 2017, I got an email saying that my student pricing for Creative Cloud ($29.99/mo) was coming to an end and that if I didn't have student credentials to submit to renew the discount (I didn't), I would transition to full price ($50/mo). I hate Creative Cloud's pricing structure with a fiery passion because you can either sign up for one program at a lower rate or everything for the full price -- there is no in-between. And you can't just buy the programs you need and live off them for for years. No. You HAVE to subscribe. They do not recognize that there are different kind of users and basically force everyone to be treated as powered professionals.
So I'm like 'Fuck this shit, I'm not paying $600/year for this crap' and I decide to cancel. I go to my account and .. no cancel button. I search for how to cancel and it saying that there should be a link on my account. No link. I'm getting pretty salty at this point so I jump onto their live chat and tell their customer service person that I want to cancel. That I think $50/mo is a rip off. She is very apologetic and offers me two months free and then an extension of my student pricing for another year if I don't cancel. I still think $29.99/mo is kind of a rip-off but .. whatever. Okay. I agree.
She very explicitly states: two months free, student pricing resumes in January 2018 and will continue until January 26, 2019 at which point I will need to renew.
Got it.
Fast forward to today.
I get an email saying that my student pricing is coming to an end and that if I don't submit student credentials, I will be transitioned to full price. W. T. F. So I jump on their online chat again to find out what is up. The guy goes over my case file and tells me that the previous rep only offered me two months free. No. That was not the deal. We go back and forth. I ask him to send me the transcript. He sends it to me. I COPY PASTE THE EXACT LINE WHERE SHE SAID THAT I WOULD HAVE STUDENT PRICING THROUGH JANUARY 26, 2019 BACK TO HIM. He claims that she meant it was contingent on me supplying credentials which makes zero sense because if I had credentials, I wouldn't need them to extend pricing because I WOULD JUST BE ABLE TO CONTINUE THE PRICING MY DAMN SELF. Nope. He will not budge. I complain that I have been lied to. No, I have not been lied to. Yes I have. You just misunderstood, ma'am.
I want to cancel.
He can't cancel my account, that has to be someone else. So he transfers me to another chat representative.
So I go back and forth with this person for a while. At this point, I have missed lunch. Do you want to cancel? YES.
Actually, I can't cancel your account.
Why not?
I can't cancel your account without canceling your license first.
So cancel my license.
If I cancel your license, you will incur an early termination fee. I suggest that you just stick with the subscription until the end of your term.
.........are you fucking kidding me? So let me get this straight. I wanted to cancel back in October but you offered me two months free and an extension of my student pricing until January 2019 to keep me as a customer. After the two months were up, you changed your mind and rescinded the deal, bumping me up to the full price I told you that I was unwilling to pay. Now that I want to cancel, I have to PAY YOU MONEY TO DO SO because your BAIT AND SWITCH has left me TWO MONTHS INTO MY SUBSCRIPTION?! DID I GET THAT RIGHT?!
So do you want me to cancel your subscription or not?
How much will it cost me to cancel? I need to decide if the money I will need to pay will be worth it just to be rid of you guys.
At this point, there was a few minutes pause in the chat before he came back to say that he had talked with his colleague and they had decided to waive the early cancelation fee.
I think he was waiting for me to say thank you but it was, like, almost two hours of dealing with them at this point and what was there to thank? I told him that I would not be recommending their product to any of my peers but I was sure that didn't matter to them since they have such a strangle hold on the industry.
He promptly terminated the chat and I bitched on Twitter to my 200 followers which is probably my mom and 199 bots.
FUCKING ADOBE.
tl;dr - Creative Cloud is a scam