I am a Regulatory Specialist for a Electronic Medical Records company. When I joined the support team there were 4 people offering software support and ad-hoc training for over 1,000 doctor's offices and their staff. I was lucky if I got a week of training before being thrown into the fires. I am glad they did it that way, but I had to scramble those first few weeks. Now I am starting my own branch of the support team, dealing with Regulatory (Government Incentive Programs) and when the person that was supposed to be doing the development to keep our software up to date, quit, we found out NOTHING was being done at all. So the 6 months I've been trying to clean up their mess, coordinate with our development team to get the stuff designed, tested, and rolled out -- not to mention train our in house support team, sales team, implementation team and Account Management team on how to do regulatory stuff. But only in theory because our system doesn't support it yet. AND We have a dead line of 12/31 to get it supported or we lose our certifications and if we wait to long our clients can't correct their mistakes to try and make the measures for incentives.
td;lr -- FML.