@Apos said in Coming Soon: Arx, After the Reckoning:
Yes, arguing with players can be a huge red flag. But let's also not forget how many games croak run by super sweet and nice people.
That's a bit of a false dichotomy. Neither @lordbelh nor myself said that you needed to be nicer or more accommodating. For my part at least, and my impression is that lordbelh was coming from the same place, I was reacting to the super hostile language KQ (but not you or Tehom) was using. Trust me, I do not feel more reassured by a staffer who bends over backwards. I have been staffing for years myself, and I have played the game of screaming into a pillow and then coming back firm but even-handed to a player a lot of times.
I did not, nor would I ever, suggest that any staffer endure someone screaming at them without reaction. But there is a professional reaction to it -- the one where you firmly say, "This isn't acceptable, you're being removed" -- and the unprofessional reaction of losing your temper in public.
I, personally, would leave a game for both: staffers without enough spine to manage players AND also staffers who badmouth/argue/lose their cool/generally just behave in a hostile or rude way to players (or to people who are addressing them about their game). Because both spine and professionalism are, IMO, integral to good staffing.
I don't think you needed to ignore the concerns or questions coming up in the thread. As Gany said, you didn't have to react, but I think that most of your reactions were perfectly reasonable in explaining why things were set up a certain way. But some of the reactions from KQ really weren't a great reflection on your game.