@Eerie said:
From my perspective, I think itβs really so simple that the specifics of your example donβt even really need to come into it. Essentially itβs just βcan staff handle the needs of the current playerbase with the time that they have available to devote to the game in a way that is satisfying for most everyone involved?β
It might just be my own mileage talking although I doubt it is and that chances are other people's experiences will reflect the same thing; the "current playerbase's needs" are a fictional thing, because what overloads staff and leads them to the bottle isn't the more or less regular load of day-to-day +jobs. Those peak right as an influx of players come in for whatever reason (the game opens, an entire coterie apps at the same time, etc) but with some help from automation code for spends it's usually something an experienced admin can take care of without too much trouble. The problem, in other words, is not 90% of your players 90% of the time since they will rarely do more than ask to spend some XP or ask a question about mechanics or the such.
No, the trouble comes from the other 10% of those players, 10% of the time, when shit hits the fan. When there's a problem player ruffling people's feathers and you need to talk to those overexcited adults, when several people really, really want to be Sheriff and they are at each other's throats so you need to get to the bottom of it before the channel explodes. That sort of thing. It's the sort of situation that inevitably comes up, more so since there's so much shared baggage between games going back years. And it can't be delegated like say, plot can be to non-staff STs, it's all yours, baby.
It's not something sphere caps will help. It's not even something you can prevent - I pity @Corruption on SHH already having gotten just a glimpse of Changeling players snarling at each other, and that game hasn't even been opened for more than what, a month? I bet if you asked them they'd find most of their +job load is dealing with that crap, not people asking how the Eternal Spring 3 Contract works or whatever. Even if they had instituted a cap, unless somehow all those players happened to app late and were in a waiting list (doubtful; usually the types more likely to engage in that are by far the most involved) it'd have still happened.
Alt limits are a good idea though. However I am admittedly biased since I'm not a big alt-person myself, so there's that.