@sunny said in Hello MSBites! Grade your administrators.:
I think basing moderation primarily on reports is a really bad idea, and if that's the way it's going to be, I do not think there is any particular action that y'all can take as a result that's going to actually avoid making it more toxic than it is right now. Deleting posts is just going to make it worse.
You flag posts. We go to it, we look at it, we talk about it.
Other members do this too. Most of the time, they are finding our good friends that just won't leave us alone. (Thank you!) Other times, it is to identify posts that they believe cross the line. I can assure you that I read these when I get online to do so. And reporting members have good eyes and good minds, and often aren't even involved in whatever kerfuffle is being perpetrated.
If you read my post, then you should have picked up that my concern is that we have to figure out what the offending post is. Sometimes it is the flagged post; other times, it is a post to which the flagged post is a response; and other times, I can't figure out who the asshole is that started the dogpile, or if any post even crosses the line at all. And, if you can't tell, the three of us don't always agree on what crosses the line and what doesn't.
We have given the members the ability to report posts. We have never said "we will never act unless a post has been flagged." We have acted many times without prompting. So, we don't expect members here to report problems. That said, if members do flag the posts, we get that notification, and it allows us to hop to the post at issue immediately, which saves us some time.
We're not stupid. We know there are biases. And I'd like to think we've been careful not to act where we believe biases may be at play.
We do what we can. We're not perfect, and demanding constant, prompt vigilance is absurd. You say we're half-assing it, and that's your opinion, but I don't often stick around doing things with my free time (or, in this case, work time) for other people without compensation where I get the impression that: (A) people don't think I'm putting effort into what I do; and (B) people think I'm incompetent. In fact, I tell my paying clients that if, for any reason or at any time, they are unsatisfied with my performance, they can notify me and I will find them alternate counsel.
If you want the keys to the car to drive this thing, then I'll talk to Arkandel and you can have my set. If whatever sanity or insanity I have brought to the job is intolerable, then I would rather remove myself than to point fingers or discuss further.
@surreality
I see what you're getting at, and I understand the concern. That's why it was a suggestion only. I don't think it's a particularly good one; if it was, we might have already tried it.