@Thenomain It is not easy, and I still dread the next complaint that comes in, because i will always question my decisions when I am in a position of power like that.
When we banned Henry/Jingshen/Whatever million alts, I had players crawling out of the woodwork paging and thanking me that I was overwhelmed, and my first reaction is OMG PLEASE JUST REPORT THESE PEOPLE, but i can also now see why some people are gunshy, staffers are people too, and whether true or not, not everyone trusts staffers. I mean I am not always the easiest person to talk to when i have a bee in my bonnet either, but it is something I am trying to work on.
Related story time: As we are going through all of the old newsfiles from TR and FC for Miami, we noticed a lot of aggression in tone in the news and rules files. So many of them were written (I presume) immediately after someone fucked up.
We ddint wanna make this rule but now we have to so blah blah stop pressing your buttholes to the glass you asshole sphinx cat wannabies!.
And that might be a small contributor to the problem, and it was even pointed out to me as I was writing things by other staffers. Sometimes we let our exasperations shine through when writing rules that have become necessary. What this can do is immediately put people on the defensive, especially when it comes to sensitive things like TS. OMG IF YOU HAVE THIS KINDA TS AND STAFF HAS TO DEAL WIT H IT, U R BANNED Which doesn't help. Consent is consent. Don't shame people for consenting, shame people for not respecting consent.
I will probably not hit the nail on the head here all the time, but I will try to. I think those of us making genuine efforts to make our games safe places, where we respect one another, that people will be able to tell the difference between that and people who are genuinely abusive.
And to be clear, as many times as you and i have been at odds, or miscommunicate, I've always found you to be one of the most genuinely helpful people in this hobby. I consider you a friend and would never judge your intentions to be malicious. Mad for you.
So, people who have dealt with harassment and haven't wanted to speak to staff, for fear of favortism or nothing being done, or being outed... what can change to make you more comfortable reporting harassment? How can the community change, both on staff and player levels?