@il-volpe Actually, the articles don't say anything.
Community Manager vs. The Troll - Summed up: Hey guys, the internet is mean. Don't be mean back, but don't ban people either, because that might be too draconian. Instead, what you do, is ignore the troll and talk about RP! (Cue Nicholas Cage)
So You Wanna Make a Game - Making shit is hard, mmkay? (Cue Nicholas Cage)
Customer Service and Muds - I wrote an entire article to tell you to let people know what you're doing, to handle player complaints privately and to never commit to anything. (Cue Nicholas Cage)
How to Write Branching Storylines - I will show you how to make flow charts, because you cannot make branching storylines without them. Also you should connect all your plots together, because that needs to be said. How do you do that? Flow charts.
Staff Ethics - Hi, I am going to tell you what is right and wrong. What? You say that ethics are highly subjective, surely you must be joking. You're stupid if you can't agree that these things are wrong! Oh yeah, by the way, the best way to have an ethical staff is to have no staff at all! So automate everything.
Saying that we've already talked about all things may be an understatement. Not only have we talked about them, but so has every other community around gaming ever.