@Melpomene said:
@Cobaltasaurus I hate to say it, but it's precisely because users aren't coders that I believe they want a web-based, or at least web-like, solution. They take one look at aJobs' code and quit, and by default, it doesn't do exactly what they want it to, so they all want/need at least small changes. Forums and point-and-click are way more intuitive. No having to remember the typed-out commands, no confusion between staff role and player role jobs... and if it works right, you even get those phone notifications people like. Wheeeeee.
You're right. The average end user of aJobs would probably prefer a web-based solution. My point (which was worded extremely poorly, my apologies) is more that it isn't an active want that I come across. I don't have get people saying: "I wish this was web based", because most of them aren't in tech support/other custom service support rolls with a computer based webpage. So many of them don't know that there are fair better ticket tracking solutions out there -- just web ones.
However, I also don't have much experience outside of nWoD games were aJobs seems to be part and parcel these days, and so many nWoD staffers have all already staffed on other nWoD games, so they're all familiar with the +command side of the code, and I don't often hear the first impressions of +jobs.