@icanbeyourmuse said in GMs and Players:
Assume on your game for a moment she was a player who said it that exact way. It might be better to ask what actions she expects to be taken and if there was a reason she suspected/knows it is her ex.
I mean, I'm not even going to go into that level of detail, honestly. As stated, if someone says 'hey this is my creepy ex, help', I am going to tell them exactly what I told them: Tell them not to contact you, and if they continue to contact you, report it and we'll handle it. I don't need proof that it's their ex. I don't need to know what their personal history is. We have a policy that says 'players can request that you not contact them at any time for any reason', and if they do that, and someone breaks the policy, then that's all I need.
I'm not going to take actions before that happens based on someone's word because as @Devrex said, we have decided to go with an evidence-based system for things that happen in-game and in-game only. But you've got all the tools in the world to control your personal experience and social circles and we'll back your play.
So yeah, I treated the question as serious and gave it a serious answer, even though I felt it was bait. That's really, seriously what I would do.
ETA: We do get a little more nebulous on what counts as in-game if both players are using characters linked to known Ares handles and one of those players has made it clear to the other that they aren't to contact them. That's pretty easy to verify with another gamerunner because there's no question about who's who. It's one of the reasons that we strongly encourage the use of handles.