@faraday Agreed.
Of course, I'd also tell staffers, hey, don't craft plots that depend on any character type. Make a fire ant hill, drop it in player's back yard, and make it actionable by anyone who thinks to do something about it.
Like who cares if the person who turns the hose on the ant hill is working XYZ fictional job? There are probably some jobs that are helpful for handling certain types of problems but it doesn't really matter. What matters is they have the will, heart, and willingness to pay attention and use the tools to get something done.
This does not negate my shopkeeper comment of earlier.
Because what happens there is this...I'd run the Dungeon of Doom for the shopkeeper if they send in a +request saying well I'm grabbing my spelunking gear and going, but they usually wait for the Dungeon Delver characters to invite them along to said dungeon, and no responsible Dungeon Delver would do that. You, the staffer, cannot force Dungeon Delver to make this super irresponsible and stupid decision that goes 100% against who their character is which is: bringing Shop Bob the Noncombatant to The Dangerous Place.
And you can even say "Well maybe Shop Bob goes of his own volition and just runs into them?" and that's not what (in my experience) Shop Bob wants either. In my experience what is wanted is to feel wanted and staff...can't...do...that.
All staffers can do is: provide opportunities for story-based RP, provide frameworks using best practices that allow people to grow their own RP when the staff-RP on offer does not suit, adjudicate the rules when necessary, and answer +requests in a timely and fair fashion when players make use of the tools.
This discussion has gotten far afield of my original question but...I think it's just important for players to realize that even the best, most dedicated, fairest staffer in the world cannot provide folks with a tabletop experience on a public MUSH. A private game where they've hand-selected and invited their playerbase, chosen how many they're going to try to serve, yeah okay, you can get close and maintain all the nifty character development advantages that tabletop can't always offer. But a public game? It's just not possible. What is provide-able is a MUSHing experience, and on a MUSHing experience it's really important for players to meet staff halfway.